TOKYO — Japanese businesses have been looking for ways to make the most of artificial intelligence chatbots, which have proven effective in efficiency and promotion, but they also come with risks such as information leaks.
With the advent of ChatGPT, an increasing number of companies are introducing AI that can conduct natural conversations by learning from large amounts of data. Companies are taking steps to optimize the use of their software, including tightening internal rules.
Sumitomo Mitsui Financial Group, Inc. has started a trial of its proprietary conversational AI tool “SMBC-GPT” at the head office of Sumitomo Mitsui Banking Corporation. The in-house tool is aimed at improving the work efficiency of employees, and its use is expected to spread to other subsidiaries. Employees use company computers. AI tools are used to search the bank’s huge amount of rules and regulations, create proposals, fill in customer company information, industry trends, etc., and obtain approval from superiors.
We use Microsoft Japan Co., Ltd.’s security and data protection cloud services to prevent information leaks through thorough risk management. The business of inputting information into AI will be limited to the head office of the bank, and the use of external AI such as ChatGPT created by a US developer will be prohibited, and efforts will be made to manage data.
Lancers, a major recruitment agency, began using ChatGPT internally in late February. It seems that it is used to summarize the text and create minutes on the premise that it will not be used if personal or confidential information is included.
On April 7, Menta, a subsidiary of Lancers, began offering LINE’s message application service “Tell me, Menta-kun”. It is a service that automatically answers questions about programming, and as of April 11, about 7,450 people have downloaded it. The aim is to raise awareness of services that connect people who want to acquire skills with mentors such as engineers.
People using this service can ask questions about programming languages, talk about AI and their careers, and more. Depending on how ChatGPT is used, inaccurate answers may be returned, and the company’s spokesperson said, “We would like you to use (the new service) as an opportunity for personal learning support and close interaction with ChatGPT.” talked.
(Japanese original by Ayane Matsuyama, City News Department)
