Keystone-SDA
Artificial intelligence (AI) is a hot topic, but a study finds that integrating it into existing business processes is more difficult than expected.
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The 500 technology leaders at companies surveyed currently appear to be less convinced about the benefits of AI. Their confidence in the scalability of AI has fallen from 82% in 2024 to just 48% now, according to a global survey published Tuesday by Accodis, a subsidiary of Switzerland-based Adecco.
“What we’re seeing now is not a slowdown in the use of AI, but a phase of increasing reality,” said Joe DeBecker, CEO of Akkodis. AI is transforming the world of work, but it won’t replace it, he said.
Only 21% of technology leaders say AI has led to job losses.
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Therefore, the most impactful technology trend for businesses in 2026 is “Agentic AI,” De Becker said. These are systems that allow you to plan tasks, make decisions, and execute them independently.
He said this marks a shift from AI as an assistive tool to technology that actively participates in performing tasks. The report further states that this brings new requirements in terms of governance, accountability and organizational structure.
For example, only 46% of CTOs surveyed reported having established a framework for responsible AI. Furthermore, only 44% believe that management has sufficient AI expertise and only 36% are satisfied with employee trust in AI. Additionally, for the first time, innovation, rather than efficiency, is cited as the most important driver of digital investment.
Translated from German, sub-edited by ts.
