Fraudsters are leveraging AI to automate and customize attacks, but businesses are fighting back
KUALA LUMPUR, Malaysia , July 21, 2026 /PRNewswire/ — A new study by global AI-first cloud communications platform Infobip reveals a sharp rise in AI-powered fraud and corporate defense. Infobip’s 2026 Fraud and Security Report analyzes billions of interactions around the world and highlights a year of dramatic contrasts. With the rapid expansion of intelligent AI-powered defenses, record amounts of malicious traffic have been blocked.
Infobip Fraud and Security Trends Report 2026
The report reveals that fraudsters are using AI to augment and personalize harmful messages, leading to a 77% increase in detected threats while businesses are responding in kind. Adoption of AI-powered fraud detection increased by 71% year over year, and pattern-based detection increased by 105%, underscoring the shift towards adaptive security.
Matija Razem, Chief Commercial Telecommunications Officer at Infobip, said: “While fraudsters are using AI to automate and scale their campaigns faster than ever, AI-powered protections are evolving just as fast. The significant increase in AI-powered detections proves that leading organizations are no longer treating security as an afterthought, but are building it directly into their communications infrastructure.”
The report also highlights clear fraud trends occurring across the Asia Pacific region.
As digital engagement and mobile-first banking continue to accelerate across the Asia-Pacific region, businesses are grappling with an increasingly complex fraud environment. Based on Infobip data, at the network level, APAC is one of the most technologically advanced regions. Operator firewalls are highly automated, with mature AI-powered detection models that can identify and block most threats without human intervention.
However, at the enterprise level, OTP-based fraud remains a significant challenge in several major markets. Certain regions continue to record elevated suspicious authentication rates, indicating a structural pattern of fraud rather than an isolated campaign.
Regulatory oversight has also increased across the region. In countries such as the Philippines, Malaysia, Singapore, and India, regulators have introduced stronger authentication requirements, reflecting a broader regional shift in treating SMS OTP vulnerabilities as both a security and compliance priority.
This increased focus on fraud prevention is driving increased corporate behavior across APAC. For example, PLDT Enterprise strengthened security across Smart’s network after implementing Infobip’s SMS and voice firewall. This implementation reduced spam, smishing, and fraudulent SMS traffic, blocking over 1.3 billion spam and fraud attempts, while improving SMS delivery and overall network security.
”In APAC’s rapidly growing digital economy, trust has emerged as a key competitive advantage, and enterprises must make network APIs a core part of their anti-fraud and authentication strategies. Businesses should consider leveraging the capabilities of network APIs such as number verification, SIM swap detection, KYC matching, and device location verification to successfully address evolving threats while providing a seamless customer experience. By taking this a step further and coordinating these capabilities through a CPaaS platform, enterprises can create a centralized and resilient security framework that can reduce fraud without disrupting the user experience. ”Goran Valjak, director of telecom growth and Asia strategy at Infobip, said:
Download the full 2026 Fraud and Security Trends report for detailed insights: https://bit.ly/3R2W9pl.
About Infobip
Infobip is a global cloud communications platform that powers AI to drive innovation and enables companies to build connected experiences across every stage of the customer journey. Through a single, natively built platform, Infobip provides omnichannel engagement, identity, user authentication, and contact center solutions that help businesses and partners overcome the complexities of consumer communications while driving growth and increasing customer loyalty. Infobip is focused on enabling and accelerating AI adoption as we continue our transformation into an AI-first company. Infobip’s technology has the ability to reach more than 7 billion mobile devices on six continents connected to more than 10,000 connections, of which more than 800 are direct operator connections. The company was founded in 2006 and is led by co-founders CEO Silvio Kutić and CTO Izabel Jelenić.
Recent awards include:
Infobip is ranked 16th in Fortune’s Europe’s Most Innovative Companies 2026 (June 2026), up from 68th in the initial ranking in 2025.
Infobip has been named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) for the fourth consecutive year. Ranked first for completeness of vision for the second time (May 2026)
Infobip named #1 Established Leader on Juniper Research RCS for Business 2026 Leaderboard (February 2026)
Infobip recognized by Frost & Sullivan as a growth and innovation leader in Frost Radar™:Communications Platform as a Service (CPaaS) (October 2025)
Infobip Ranked #1 as an Established Leader in Juniper Research’s Mobile Messaging Fraud Prevention Market Report (September 2025)
Infobip Ranked a Leader in the Omdia CPaaS Universe Report for the Third Time (April 2025)
Infobip ranked as an Established Leader on Juniper Research’s Conversational AI Leaderboard (February 2025)
Infobip named CPaaS Leader by IDC MarketScape for the third time (February 2025)
Infobip Named One of the Top CPaaS Providers in Metrigy’s CPaaS MetriRank Report (December 2024)
Infobip recognized as number one provider in AIT fraud prevention market by Juniper Research (October 2024)
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