The advances in artificial intelligence (AI) showcased by ChatGPT in recent months highlight progress in this area. However, with so many AI tools being rapidly released by developers and software companies, it can be difficult to identify the most valuable tools for small businesses. Leveraging AI can help small businesses compete with larger companies, so it’s important to thoroughly consider the options available. Read on to discover the AI tools that can propel your business to new heights and beyond.
chatbot
Providing fast, efficient, and personalized support is key to meeting customer needs across a variety of channels, including chat. Nonetheless, real-time chat can be costly for small businesses. This is where chatbots come in as the virtual assistant you’ve always wanted.
What can chatbots do?
AI-powered chatbots use machine learning and natural language processing (NLP) algorithms to understand customer questions and provide relevant responses in real time. It excels at managing multiple support interactions simultaneously and is very efficient at automating responses to common, easy-to-address questions. For more complex inquiries, chatbots can be programmed to direct customers to staff and flag urgent issues.
Popular chatbot solutions
Each chatbot solution available on the market today offers a unique set of features. Considering your options is essential to deciding which one best suits your business requirements. Here are some popular chatbots to help you get started.
Business intelligence (BI) and analytics
AI products
Prominent companies such as Google, Amazon, and Facebook seem to have an incredible ability to understand what their customers want. It’s not magic, it’s the result of using BI and analytics tools to make data-driven decisions. Fortunately, small businesses can do the same.
What can you do with AI-powered BI and analytics tools?
Leveraging machine learning, these robust AI-driven tools manipulate data to extract valuable insights that enhance decision-making. They can:
Popular BI and analytics solutions
Having the right BI and analytics tools in place can significantly increase your competitive advantage. Consider the following options.
accounting and finance
Chances are, your business already has accounting and finance software in place. However, it’s worth noting that many popular accounting solutions now include AI. In addition, new AI-driven solutions are continuously entering the market.
What can you do with AI-powered accounting and finance tools?
Popular accounting and finance tools
Gain valuable insight and automation by replacing outdated accounting practices with AI-powered solutions. Consider the following common options.
marketing and communication
Customers are bombarded with marketing messages every day, making it difficult for your business to stand out. But AI-powered marketing and communication tools can cut through the noise to create targeted, personalized messages that resonate with your audience.
What can you do with AI-powered marketing and communication tools?
AI-powered marketing and communications solutions offer a variety of capabilities, including:
Popular marketing and communication solutions
The market for AI-powered marketing and communication tools is vast and diverse. Here are three common solutions to consider:
Workflow and productivity
Looking to improve your productivity and manage your to-do list more effectively? AI-powered workflow and productivity tools come in many forms to optimize your schedule and eliminate distractions help reduce time and eliminate time-consuming tasks.
What can you do with AI-powered workflow and productivity tools?
AI-powered workflow and productivity solutions offer capabilities ranging from task and project management to automation of repetitive tasks. These tools use machine learning or NLP techniques to identify patterns and extract key information such as deadlines and action items. Some tools sort and classify emails, set reminders and notifications, and schedule meetings. Some track progress, identify bottlenecks, enhance resource allocation, performance management, team communication and collaboration.
Popular workflow and productivity solutions
AI-powered workflow and productivity tools help manage many aspects of your business. Consider the following options.
Tips for choosing the right AI tools for your small business
The days when “AI” was just a buzzword are long gone. Today’s AI business tools have the potential to revolutionize the way businesses operate and grow.
