September 29, 2025
Hong Kong – The Hong Kong government plans to use it artificial intelligence (AI) To streamline the bureaucracy, improve public service delivery and utilize technology to provide TaylorMade tourism information, a senior government official told lawmakers on Monday.
Briefing Legislative Council (LEGCO) City's recent policy speech, innovation, technology and industry secretary Sandon The AI effectiveness enhancement team proposed by the CEO is John Lee Kachiu As an efficiency booster within government, it will push the adoption of AI tools across the department, while tuning and overseeing improved workflows.
Sun emphasized that the immediate goal is to leverage AI to enhance public services without expanding the current workforce of the SAR government.
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According to the Digital Policy Commissioner, “AI Toolboxes” (which potentially feature open source solutions) will soon be introduced to redesign internal government work. Tony Wong Chik Bong At the same briefing. The ambitious plan will promote 100 different government jobs by next year and 200 different government jobs by 2027.
Wong also highlighted the potential for cost-saving shared AI tools that can be customized for various departments performing similar tasks such as data analysis and fine-taking.
Digital Policy Office (DPO) is chaired by Wong, and will develop several impactful and scalable AI flagship projects to serve as models for areas such as data analytics, customer service, document processing, and more.
City's One-Stop Digital Service Platform – iam smart – Also, you're getting an AI upgrade. This is a move taken to meet the growing demand for smarter and more responsive services, Wong said.
Authorities are piloting all departments to move current e-services to the platform, and are aiming to get all-in-box access to government services by the end of the year, Wong said, adding that the move has already seen strong results, adding that over 1,300 features and forms are live on the system.
Wong also revealed that the number of government apps has been reduced to over 70 years old because it exceeds 100. Within two years, we expect the numbers to be halved again, as low-performing apps are routinely culled each year.
Authorities are also considering how AI can inject impulses into secretaries of tourism development, culture, sports and tourism Rosanna Roshuk Pui He said at a briefing on Monday.
The initiatives under review include major upgrades Discover Hong Kong – A website portal that provides tourism information – and real-time tourist maps will be launched by early next year, the law said.
The AI-powered maps are designed to distribute crowds of visitors and create personalized itineraries based on individual preferences, she said.
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Asked about funding for AI-related upgrades, Sun detailed the latest tiered funding approval mechanisms, saying that expanding AI applications is a top priority for SAR government resource allocation.
The HK$500,000 ($64,344) project will be processed internally. People between HK $500,000 and $20 million need approval from the digitalisation working group under the DPO. They also need to bid through Hong Kong Dow 20 million and pass the Legislative Council for approval.
On the power of computing, Sun said the government is actively studying the issue as part of a broader AI strategy. He emphasized that strong data resources, talent pools and global connectivity are in the pole position.
