Heidelberg has expanded the Heidelberg Portal with a new AI feature: Heidelberg AI Performance Chat. The solution is now available to all Print Shop Analytics customers, making access to your company’s production metrics faster and easier.
Instead of clicking through reports and dashboards, users can now ask questions directly in natural language and receive conversational, accurate answers right away.
With the motto “Stop looking, start asking”, Heidelberg is promoting the development of AI as a logical step towards increasingly automated and data-driven print production. The use of AI in the printing industry is rapidly advancing, offering significant added value to users in terms of transparency, ease of use, and time savings.
Analysis of corporate performance using AI
For almost four years, Heidelberg has been helping printing companies analyze production data in real time using Print Shop Analytics. The Insights app required for this is one of the most frequently used applications in the Heidelberg Portal. Gain transparency into production performance by aggregating key metrics such as overall equipment effectiveness (OEE), productivity, make-ready time, and waste.
Customizable dashboards, flexible filters, and real-time machine views help users maintain an overview and identify optimization opportunities.
This goes even further with the new Performance Chat built into the Heidelberg Portal. Performance Chat uses AI to analyze production data on demand and provides results in an easily understandable format with tables, graphs, and clear explanations. Get relevant information in just seconds, including individual machine performance improvements, shift comparisons, and deviations over specific time periods.
Jürgen Grimm, head of software at Heidelberg, said: “With Heidelberg AI Performance Chat, working with production data has become significantly more intuitive. Our customers can ask exactly the questions they care about in their daily work and get the answers they need right away. It’s intuitive, time-saving, and helps them make informed decisions quickly.”
Pilot users benefit from added value
Marcel Wienau, LUC Medienhaus approval signatory, says: “When preparing for a quarterly shareholder meeting or shareholder meeting, you don’t just need numbers, you need context. In the past, this often took hours. With Heidelberg AI Performance Chat, today only one prompt is enough and you get exactly the information you need, including a clear interpretation.”
Christoph Affentranger, Managing Director of Swiss Printex AG, said: “We are increasingly using Heidelberg AI as a troubleshooting, proofreading and daily support tool. Having a solution like this available simply makes our job easier.”
Heidelberg AI Performance Chat is available worldwide in over 18 languages and is fully integrated into the Heidelberg Portal. This new capability addresses key industry challenges such as increased time pressure, complex production environments, and a shortage of skilled labor. The goal is to further simplify data-driven decision-making and sustainably improve the efficiency of print production.
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