GMS’ AI chatbot solution uses natural language understanding (NLU) and advanced context-based artificial intelligence (AI) to help businesses improve customer experience, provide support and It’s meant to help drive engagement.
The solution can be deployed on-premises or in the cloud in as little as two weeks with additional consulting options for businesses that need help deploying and managing chatbots.
“Businesses can now seamlessly cover all their communication touchpoints through our one-stop-shop solution. We provide secure, fast and flexible deployment options for businesses to keep their organization’s external and internal communications up and running. We are looking for a smarter chatbot product that can integrate with existing workflows for both,” said Raj Dass, Chief Revenue Officer, Enterprise Business, GMS.
“The hybrid GMS AI chatbot solution, with sophisticated NLU and advanced context-based AI, combined with other communication products in our portfolio, is a very powerful tool for creating better customer experiences. It becomes a tool.”
Responding to market demand, GMS’ AI chatbot solution combines NLU for misspellings and colloquial requests with context-based AI for a hybrid solution that constantly self-learns as you use the service.
GMS’ AI chatbot solution complements GMS’ extensive Communication Platform as a Service (CPaaS) communication platform, providing a one-stop-shop for businesses to securely engage with customers via SMS, WhatsApp, Viber, RCS and Push We provide shop solutions.
Last month, GMS appointed Amer Siraj as Chief Revenue Officer (CRO) for its forwarding and wholesale business.
His promotion follows six years at GMS, the last two of which were as the company’s Chief Commercial Officer. In his new role, Siraj will report directly to GMS CEO Charles Upchurch.
