Spearheading the era of interactive intelligence for banking, interface.ai’s new product suite Sphere uniquely integrates a system of engagement and a system of intelligence.
San Francisco, July 10, 2023 /PRNewswire/ — interface.ai, a pioneer in providing AI-powered solutions to the financial industry, today announced the launch of Sphere, ChatGPT’s revolutionary generative AI-powered multimodal assistant mirroring capability. bottom. This pioneering product suite offers a radical approach to banking, reimagining the customer and employee experience for banks and credit unions.
As a leading solution, Sphere leverages a combination of general AI and bank-specific AI to lay the foundation for fundamentally changing the banking experience. Designed as a hyper-automation tool, it aims to automate nearly 95% of all inquiries handled by customer support today, helping to significantly improve operational efficiency.
Srinivas Njay, co-founder and CEO of interface.ai, highlights core aspects of Sphere, stating: Assist with tasks and continuously guide customers towards financial health. With advanced features, Sphere drives faster knowledge acquisition and task completion, greatly enhancing and automating tasks for customers and employees. For customers, Sphere acts as a universal channel, eliminating the need to be traditionally online. For employees, they no longer have to switch between multiple applications. ”
Estella NagahashiVice President and Chief Operating Officer of University Credit Union expressed appreciation for Sphere’s impact, stating, “At UCU, interface.ai’s Sphere has replaced 14-15 applications, increasing frontline operational efficiency by 10x. This multimodal AI assistant enhances our operations.” Supporting contact center and branch office workers by providing efficient access to policies, procedures and member knowledge To do. ”
The newly introduced product suite leverages generative AI and consists of Sphere for Customers and Sphere for Employees. Both offer an industry-first ChatGPT-like universal channel with a variety of innovative features.
Sphere for Customers serves as a breakthrough channel that integrates multimodal inputs and outputs that combine text, visual, audio, and video. Key features include ‘In-context Maestro’, which provides intelligent, real-time guidance, and ‘Copilot’, which provides constant support to the user throughout the journey. A marketplace of plugins further enhances its functionality with integrations with all major banking systems, promoting adaptability while improving the customer experience.
This innovative assistant transitioning to Sphere for Employees is designed to be a comprehensive tool for frontline staff. Like comparable products, it offers multimodal inputs and outputs that combine text, visual, audio, and video for a seamless, interactive experience.
One of its standout features is the “bullpen,” which smoothly hands over context from AI chats or calls to AI assistants used by frontline staff. Plus, it seamlessly integrates with Nexus to get the documents you need, when you need them. Nexus is his 360-degree dashboard that provides frontline staff with all the information they need, including customer details, inquiries and relevant documents. Optionally, it can also highlight relevant sections in the document and trigger appropriate actions via API or RPA.
Sphere for Employees also has a “co-pilot” who provides constant assistance during staff travel. Like Sphere for Customers, it includes a plug-in marketplace, further enhancing its functionality and adaptability. Sphere for Employees dramatically improves operational efficiency by replacing multiple applications traditionally used by field staff. This transformation will redefine how banks’ frontline teams operate and engage, transforming the industry.
To learn more about Sphere and how Sphere is reimagining the banking experience, visit http://interface.ai/solutions/sphere-generative-ai-assistant-chatgpt-for-creditunions-and Visit -banks or schedule a demo.
About Interface.ai
interface.ai is an AI leader specializing in intelligent virtual assistants for the financial sector. By integrating a deep understanding of the banking sector with AI, interface.ai transforms interactions between banks, credit unions, their customers and employees, ushering in an era of interactive intelligence for banking. leading the way.
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