Adaptive security, hyper-automation, programmatic data sharing, sovereign clouds, and more have been identified as the top 10 government technology trends for 2023 by market research firm Gartner. The company has released a new report aimed at public leaders looking to prepare their governments for digital transformation, identify risks and opportunities, improve business capabilities, and achieve leadership priorities.
“The current global and technological turmoil is not only putting pressure on governments to find a balance between digital opportunities and risks, but also presenting a solid opportunity to shape the next generation of digital government. “Government CIOs must prove that digital investments are not just tactical, as they continue to improve service delivery and impact on key missions.”
The main trends are:
adaptive security
Adaptive security is an approach for responding to potential cyberthreats in real time through continuous monitoring of user sessions. According to a Gartner report, by 2025, 75% of government chief information officers will be responsible not only for the security of their IT infrastructure, but also for their operational and mission-critical technology environments. will be Therefore, CIOs should tie adaptive security to broader goals of digital innovation, transformation, national security and resilience, says the report.
Cloud-based legacy modernization
To make government services more resilient, governments around the world are looking to modernize their IT infrastructure and applications. In this direction, Gartner predicts that more than 75% of his governments will use hyperscale cloud services to run more than half of their workloads by 2025. Hyperscale cloud services provide compute and storage at enterprise scale.
Sovereign Cloud
A sovereign cloud is a cloud computing architecture that provides data access in compliance with local laws and regulations. Global uncertainty around data privacy and potential government overreach are increasing demand for sovereign clouds. According to Gartner, by 2025, more than 35% of his government legacy applications will be replaced with solutions developed on low-code application platforms and maintained by fusion teams.
hyper automation
By 2026, 60% of governments will prioritize automating business processes. This is up from his 35% in 2022. Gartner recommends his CIO align automation initiatives with current policies for digital transformation.
AI for decision intelligence
Artificial Intelligence for Decision Intelligence provides fast, accurate and early decision-making capabilities at scale. In fact, according to Gartner research, 60% of government investments in AI and data analytics impact real-time operational decisions and outcomes.
Data sharing as a program
Gartner predicts that 50% of government agencies will have formal structures in place for data sharing, quality and timeliness by the end of this year. For example, the Indian government is developing norms for sharing non-personal data for commercial, research and development processes.
Total Experience (TX)
Total Experience (TX) is an umbrella term that combines Customer Experience (CX), Employee Experience (EX), Multi-Experience (MX), and User Experience (UX) to support government transformation. By 2026, the government’s TX approach is expected to reduce process ambiguity by 90% and improve CX and Employee Experience EX satisfaction metrics by 50%.
Digital identity ecosystem
Gartner predicts that by 2024, more than a third of governments will offer mobile-based identity wallets to their citizens. Related to this, governments need to address the opportunities and challenges in the emerging digital identity ecosystem while ensuring trust, innovation and adoption across sectors and borders.
Case management as a service (CMaaS)
Gartner defines CMaaS as “a methodology for developing cloud-based case management solutions as a set of horizontal products that are modular and interoperable.” Gartner predicts that by 2024, government agencies leveraging case management will be able to implement new features 80% faster than their peers.
Configurable government application
“Being configurable means being able to extend the reuse of functionality and adapt to change continuously. ,” said Apeksha Kaushik, Principal Analyst at Gartner, in a previous blog. By applying composable architectures, governments can achieve continuous improvement and modernization, says Gartner’s report.
