- The wide range of possibilities of AI could dramatically change the way workplaces operate.
- Properly trained and integrated AI could improve its effectiveness, three experts told Business Insider.
- This discussion was part of the BI event “Human-AI Collaboration: The Key to Workplace Efficiency and Innovation” hosted by Dell Technologies and held on April 23rd.
- Click here to watch a recording of the entire event.
Artificial intelligence is at the center of conversation in almost every industry. As skill development and adoption of new technologies accelerate, business leaders are racing to determine what the relationship between the workforce and AI will look like in the coming years.
Business Insider's virtual event, “Human-AI Collaboration: The Key to Workplace Efficiency and Innovation,” hosted by Dell Technologies, brought together a panel of experts to discuss the trials, triumphs, and future of AI.
“This technology presents an opportunity to reinvent the way we interact with the digital world,” said Matt Baker, senior vice president of AI enablement at Dell Technologies. He discussed the key ways Dell is integrating his AI into its processes, from improving developer productivity to automating content.
He was joined by Dr. Mojyal Etemadi, Medical Director of Advanced Technologies at Northwestern Medicine, who has seen AI revolutionize our rigid healthcare system. “One of the underappreciated aspects of creating AI, which we deal with every day when creating AI, is tight integration with the traditional systems that generate the data.”
This approach is similar to the challenge faced by fellow panelist Peter Miskovic, Global Consulting Practice Leader for the Future of Work at JLL. “As we look at the real estate lifecycle, we are seriously looking at reinventing the entire lifecycle,” he said. “There are so many underlying processes, so to speak, legacy systems and buildings are physical things. They don't change very quickly, and they certainly don't change overnight.”
The conversation, moderated by BI's Future of Work Correspondent Tim Paradis, tackled some of the biggest concerns about integrating AI into the workforce. Baker said he supports the idea that people need to be “technological optimists” when working on AI.
“The history of technological innovation is not about displacing people or reducing jobs,” he said. “It's about improving the human condition, expanding the economy, and improving our lives overall.”
The expansion of AI also presents opportunities for new career fields within changing industries. “AI and AI ethicists, AI translators, AI mediators, AI co-creators, AI legal experts, and compliance experts,” Miscovich said.
Artificial intelligence is only as useful as its design allows. All three panelists expressed the importance of education initiatives across all industries and workers to learn how to use AI and assess how to best integrate it into existing processes. Baker described this approach as “Smart His Architecture,” a reinvention effort that takes a human-centered approach to building better systems from the ground up.
Etemadi said he hopes that well-designed AI will help people feel “empowered” to do more with technology. “It gives us more feedback early on, which gives us better change management and more positive feedback,” he added.
Panelists discussed how past innovations such as the big data era and social media can teach us lessons about how to better work with AI. By leveraging AI from the ground floor, companies will be able to design the parameters that will guide the future presence of AI in the workplace.
“We really need to think about how this impacts our society, all aspects of society, ethics and outcomes,” Miscovich said. That modeling “is critical to future success with artificial intelligence,” he added.
Artificial intelligence has the potential to be transformative for almost every industry. But exciting opportunities require an enthusiastic approach. “You decide which model to use, you decide what your application is, and you control your destiny,” he says. “So instead of being a consumer, be a practitioner.”
