development
This tool is intended to replace 80% of the work required by ServiceNow development teams.
As a ServiceNow customer, you don’t have to wait for a developer to help you with your project.
Dyna Software, an eight-year-old ServiceNow Elite Build partner based in Calgary, Alberta, has launched Platform Copilot, the first agent AI tool that allows developers as well as business users to configure and build on the ServiceNow platform using natural language.
Dyna Software CEO Ron Browning unveiled this at ServiceNow’s Knowledge 2026 event in Las Vegas this week, saying: register That means he clearly differentiates between what platform vendors provide and what his company has built.
“A lot of things today are still focused on enabling developers rather than actually enabling businesses,” Browning says.
He noted that most AI-assisted tools in the ServiceNow ecosystem require constant developer involvement to translate business requirements into technical configurations, a bottleneck that Dyna Soft is trying to eliminate. Platform Copilot connects to the customer’s ServiceNow development instance and reads the existing schema and configuration details. A business analyst or process consultant describes what is needed in plain language or uploads an image of a legacy form, and the tool generates a wireframe model, validates the proposed changes against the instance’s actual environment, and builds the configuration.
Browning said the tool can handle about 80% of the enhancement work typically done through the ServiceNow development team.
“Honestly, the goal I really have is a situation where a business person can literally just fill out a form and say, ‘This is what I need, this is what I want it to be, these are my parameters,’ and then hit submit, and that goes right into Platform CoPilot,” he said. “Essentially, the next step was to complete the build and get it ready to migrate, and we didn’t really need any technical involvement at all.”
An “instance-aware” design, meaning it’s built for a user’s own ServiceNow instance, is at the heart of Dyna Software’s pitch. While general-purpose AI coding tools like Anthropic’s Claude and OpenAI’s Codex can generate ServiceNow configurations, they produce generic output unless developers manually specify environment-specific parameters, Browning said. Because Platform Copilot automatically captures these parameters, Browning says this avoids conflicts and technical debt that can plague large-scale ServiceNow deployments.
He pointed to an early use case with an Australian partner that required the migration of over 200 catalog items from a legacy system to ServiceNow. With a traditional approach, that project could take nearly a year. Using Platform Copilot, business analysts uploaded images of traditional forms, reviewed the generated wireframes in minutes, made adjustments, and pushed operational configurations without developer intervention.
Government agencies also represent another target market. Browning described a common scenario. It’s a backlog of PDF forms that need to be digitized into the ServiceNow portal, with an estimated timeline of two years. Platform Copilot compresses that timeline by automating the dozens of individual configuration changes required even in simple forms across the ServiceNow platform.
The company built Platform Copilot on top of its existing flagship product, Guardrails. This is the DevOps toolset on the platform that some of ServiceNow’s top customers use to manage customizations and protect against upgrade failures. This foundation allows Platform Copilot to understand how to build configurations that adhere to ServiceNow best practices and avoid downstream conflicts.
Dyna Software, which recently achieved elite partner status with ServiceNow, has abandoned the previous two versions of the product and moved to so-called version 4, a decision Browning attributes to LLM’s rapid progress over the past eight months.
“We ended up eliminating the v3 lane and focusing on v4 simply because it outperformed us in terms of results and goals,” Browning said. “Things like Anthropic and OpenAI have probably advanced at lightning speed in the last eight months in terms of what they can actually do.”
Browning acknowledged that there are limits to what users can do without a DevOps team. Building complex applications that require extensive custom coding or external system integration is still better suited to developer-driven work using traditional AI coding assistants, he said. Platform Copilot targets the large amount of repetitive configuration work that clogs ServiceNow’s backlog, such as catalog items, workflows, forms, and agent configurations.
“Developers aren’t going away completely,” he says. “You’re going to need really smart system architects and talented developers. But I believe that people doing menial jobs and menial jobs will be phased out.”
Platform Copilot will enter open beta on May 5th and aims to be fully commercially available in July 2026. He said the pricing has a low barrier to entry and follows a usage-based consumption model with a minimum credit purchase of $100 and no subscription agreement. ®
