Deloitte agreed to partially refund the Australian government department after errors were found in reports that were partially completed using technology.
Big Four companies were contracted to conduct a guarantee review of the country's Target Compliance Framework (TCF), which is part of the IT system that manages welfare and profit payments. The company completed a seven-month project in June, worth around $290,000 Australian dollars.
However, the final report, released in July, found that it contained multiple errors, including academic references to those who were not present and constructed quotations from federal court decisions.
The error was noticed by Australian welfare scholar Chris Ludge.
An updated version of the report was published on the Ministry of Employment and Workplace Relations website on Friday. The new copy removed more than 12 nonexistent references and footnotes, rewritten the reference list, and corrected multiple typography errors, reported AFR.
In an updated report, Deloitte also revealed that its methodology includes the use of a Generated Artificial Intelligence (AI) Leading Language Model (Azure Openai GPT-4O) based toolchain, licensed by DEWR and hosted in DEWR's Azure Tenancy.
Details of the AI used were not part of a report published in July, according to AFR.
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Deloitte “confirmed that some footnotes and references were incorrect,” and in the review, he agreed to repay the final installment under the contract, a DEWR spokesman confirmed to Business Insider.
The spokesperson added that the changes will not change the content of the review or overall recommendations regarding the TCF system.
Deloitte did not immediately respond to a request for comment from Business Insider regarding whether the AI caused the error.
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