Citibank Korea CEO Yoo Myung-sun spoke at Citi AI Days 2026 held at the bank’s headquarters on Thursday. Provided by Citibank Korea
Citibank Korea announced on Friday that it has begun the full organization-wide rollout of Citi’s newly introduced artificial intelligence platform, Citi AI. As part of this effort, the bank hosted Citi AI Days on Wednesday and Thursday, where employees shared real-world examples of how they can apply Citi AI in their daily work.
Citi AI is a purpose-built platform built on a human-driven AI approach to support and enhance employee expertise and decision-making. With safety and responsible use as core principles, the platform helps employees perform their jobs more efficiently and consistently.
Through Citi AI, Citibank Korea expects to be able to more effectively leverage the data and expertise accumulated across Citi’s global network, while reducing the burden of repetitive tasks such as data analysis and document creation.
This frees up employees to focus on higher-value activities. The bank plans to systematically embed AI across customer support, talent development, and business operations.
Additionally, the bank operates the Citi AI Accelerator program, which supports the practical application of AI in daily operations. Currently, 59 Citi AI accelerators have been selected in South Korea to participate in hands-on training and implementation, playing a key role in advancing the use of AI in real-world business environments.
“The integration of Agentic AI into Stylus Workspaces is a pivotal moment in our commitment to providing cutting-edge tools to our employees,” said David Griffiths, Citi Chief Technology Officer. “We’re giving our employees smarter, faster, and more connected tools so they can focus on the big ideas that move the business forward, not manual tasks.”
“With the implementation of Citi AI, we are seeing improvements in productivity, information flow, and collaboration across the organization. We will continue to pursue digital innovation based on the principles of responsible AI use in line with applicable laws and regulations, and provide stable support for our clients to strengthen their global business competitiveness,” said Yoo Myung-sun, CEO of Citibank Korea.
