A resonance AI framework with Capgemini. In an age of unprecedented change, AI can create a wave of opportunity across the industry, from improving performance to groundbreaking innovation and reinventing business.
Capgemini announces strategic AI frameworks to turn enterprise ambitions into measurable business impact
Paris, July 3, 2025 – Capgemini I announced that today Resonance AI Framework Help organizations unlock the full potential of large-scale AI and rethink business from business to innovation. The majority of organizations plan to implement agent AI over the next two years1To ensure long-term adoption, organizations need to strengthen their AI preparation while creating appropriate “humans and chemistry.” Supported by the AI Transformation Offer suite increasea comprehensive generation AI and AI agent gallery, this framework allows organizations to turn their strategies into action across the enterprise.
In an age of unprecedented change, AI can create a wave of opportunity across the industry, from improving performance to groundbreaking innovation and reinventing business. Capgemini's resonance AI framework helps leaders imagine the possibilities of AI, embed it in the basis of their operations, enabling what Capgemini calls “Human-AI Chemistry.” Designed to enable effective interaction between people and intelligent systems, a framework addresses the trust, understanding, and collaboration required for human and AI agents to build trust over time, ensuring hybrid teams flourish.
The Resonance AI framework combines the breadth of capabilities of a group to seamlessly deliver cohesive, responsible, and shocking solutions to clients. This is a strategic blueprint that will help organizations navigate a new world of democratized AI, release the next wave of human and AI innovation, and ensure long-term adoption.
“At Capgemini, we believe that AI is becoming the next utility. It can be accessed anytime, anywhere, and anyone. This democratization of AI allows businesses to incorporate AI into the structure of their daily operations.” said Aiman Ezzat, CEO of Capgemini Group. “At the heart of the framework is the concept of resonance. The idea that AI transformation must start at the core of an organization and emit outwardly to generate a continuous wave of value. Our approach is to implement vision, align responsibility and innovation by fostering the next market-leading business.
Free the next wave of human innovation To deliver business value, Capgemini's resonant AI framework equips organizations to act across three strategic aspects.
AI Essentials (Access): The core components needed to unlock practical intelligence and transformative value within an organization. This is a combination of two important components. This is a combination of Intelligent-a-Service, including Scalable Infrastructure, Advanced Language Models, and software with built-in AI capabilities. and raw organizational data – unique, unprocessed, often unused assets that promote meaningful insights.
ai readiness (adapt): This means being responsible for and preparing your AI to be effective. It involves establishing appropriate enablers such as workforce models, governance frameworks, and data infrastructure. Implementing guardrails is also necessary to ensure ethical, legal and safe AI operations. Together, these fundamentals support scalable adoption.
Humanization Chemistry (Adoption): To be successful with AI, organizations need to deliberately design interactions between humans and AI across workflows, decision-making, and culture. The quality of collaboration between humans and AI is shaped by three core elements: well-defined roles and responsibilities, well-designed interactions, and strong alignment with legal and ethical standards to build trust over time. Just as team chemistry drives human performance, human and AI chemistry shapes the way AI can integrate deeply into the enterprise.
A comprehensive AI-first portfolio of offers that deliver client outcomes Capgemini's framework is supported by a wide range of transformational offers, each designed to help derive tangible value from AI. These include:
Assumptions and construction of AI strategy roadmap
Developing AI-powered experiences, products and innovations
Boost the AI-driven market
Increase business outcomes through AI-powered business process operations
Drive AI to evolve faster
These offers are supported by comprehensive, corporate-ready AI and AI agent builders and galleries that are constantly evolving to support new market opportunities (Raise).
Already adopted by clients around the world, the framework is ready to become the global standard for enterprise AI transformation. From manufacturing to financial services, organizations are using it to rethink AI roadmap, hyper-automated business processes and IT operations, and customer engagement.
For example, Capgemini works with global pharmaceutical leaders to address slow resolution times, high support costs, and low user satisfaction at IT service desks. By implementing agents and generation AI, organizations have reduced average processing time by 20%, improved initial contact resolution and user satisfaction, enabling zero-touch automation of up to 80%, and reduced operational costs by 40%.
Business and Technology Transformation Partners that enable AI-powered businesses The launch of the Resonance AI Framework is the latest initiative from Capgemini to strengthen leadership in AI. Over the past two years, Capgemini has accelerated its AI strategy by expanding over 150,000 team members with its generator AI tools and establishing an AI Center of Excellence and two AI-focused lab (AI Futures and AI Robotics & Experiences). With a broad ecosystem of AI's 25 strategic partners, the group is investing in strengthening partnerships with key players across the AI value chain, including AWS, Google Cloud, Microsoft, and Mistral AI. Capgemini's leadership in AI is also recognized by Forrester Wave™: AI Services, Q2 2024.
Organizations can learn more about Capgemini's resonance AI framework and how they can help them lead the age of intelligence here.
About Capgemini Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital, sustainable world, making a concrete impact on businesses and society. It is a responsible and diverse group with 340,000 team members in over 50 countries. With a legacy of over 55 years, Capgemini is trusted by its clients and unlocks the value of technology to address the entire range of business needs. We leverage our strengths from strategy and design to engineering, all delivering end-to-end services and solutions that combine their deep industry expertise and partner ecosystems, driving the market-leading capabilities of AI, generation AI, cloud and data. The group reported a report of 2024 global revenue of 22.1 billion euros.
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1 “Top Technology Trends in 2025: Everything with AI,” Capgemini Research Institute, November 2024
