AI-powered voice agents provide 24/7 customer support while maintaining a human touch
CallTrackingMetrics, a global conversation analytics company, has announced the launch of Voiceai, an advanced AI-powered voice assistant solution that helps contact centers manage high call volumes, reduce operational costs, and improve customer experiences through intelligent automation.
We've reached the global voice AI market $5.4 billion It has risen 25% since 2024 and 2023, but most companies offer similar voice capabilities without clear differentiation. Contact centers are leading the AI transformation that uses generated AI to instantly process inquiries, manage call overflows without adding staff, and extract customer insights. However, businesses need to balance AI efficiency with maintaining high-quality customer experiences and relationships, especially in regulated industries.
“At CallTrackingMetrics, we believe AI needs to support people at the heart of every conversation. Todd Fisherco-founder and CEO of CallTrackingMetrics. “Others are rushing to the market with undifferentiated AI capabilities, but we focus on implementing core business principles and providing conversational analysis that truly drives results. Our tools (Voiceai, Chatai, Askai) are designed to give contact centre teams time, clarity and confidence they need to do their best.
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Early customer results have been demonstrated
Early Voiceai recruits have already reported significant results. Customers reduced call processing times by 50% and eliminated missed calls completely, but the removal of manual repeated quality assurance tasks increased productivity by 50%.
There are a variety of industries in real-world developments. Large lawn care companies currently use VoICEAI to manage seasonal quote requests, program inquiries, and scheduling calls without adding staff. In the leading senior living community, Voiceai is a reliable first contact for future residents and families, providing clear and considerate answers to questions about independent, supportive living. System Books can tour instantly and even forward emergency requests directly to your security team.
How Voiceai works
Voiceai agents act as 24/7 AI-powered call assistants that understand natural language, take contextual actions, and integrate seamlessly with existing workflows. When a customer makes a call, Voiceai can pick up their needs without the traditional phone tree, understand their needs, resolve inquiries directly, or route calls to the right human agent. The solution offers three main deployment options:
- FAQ Support: Agents answer common questions using company documentation and web content, perfect for support teams, clinics and internal help desks
- Reservation scheduling: Intelligent calendar integration enables automatic reservations for healthcare, legal and sales teams
- Intelligent Call Routing: Intention-based logic directs the caller to the appropriate department based on a natural conversation rather than pressing a button
Voiceai agents are highly customizable for each organization, allowing you to choose the right voice, tone (formal, friendly, empathy), and knowledge source. Companies can integrate content and documents from existing websites, use pre-built templates for common use cases, and create custom conversation flows.
To help customers get started, CallTrackingMetrics includes 250 free test minutes of all new VoICEAI agents created. This allows teams to experiment, optimize and refine agent designs without incurring prepaid costs, allowing them to tailor the tools to their own needs before scaling.
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