Firmspace has compiled a list of 10 unconventional benefits employers are starting to offer. We focus on what benefits remote workers. — Image by Canva
Technology is constantly changing the way people work, and automation is something many business owners value (for the future, if not now). This is the case for artificial intelligence, and as a result, the global market for AI is projected to reach $267 billion by 2027.
The growth of AI in the business environment was reviewed by Rose Moody, Creative Director of Vitec, a provider of IPTV, video streaming and digital signage solutions.
Moody said there is some skepticism about AI in society. According to one survey, about 68.5% of college graduates thought technology would render them useless or jobless in the near future. ”
But Moody says there are benefits that AI can offer that can help humans connect and collaborate.
AI helps improve productivity
According to Moody, “Implementing AI in business practices improves employee productivity. As a result, this helps them work more collaboratively. can be used to transcribe meetings for future reference, and may also provide insight into recurring meetings.”
As an example, Moody says the customer service industry can also benefit from this technology. In a study conducted by Economic Impact and Genesys, 65% of Customer Experience Leaders said their agents were more productive. she said: She also connects employees and customers. ”
Improving Inclusiveness and Strengthening Connectivity
Looking at the changing workplace culture, Moody said: In the US alone, over 4.7 million people use this option. This is another area where AI can help form and strengthen connections. ”
Evaluating the technology landscape, Moody continues: However, advances in AI have shown that AI can help facilitate connectivity. Not only does this make calls less likely to cause issues, but it also gives you the option to keep your files smaller and your collaboration flowing. You can also adjust the background. ”
a more personal experience
Another area where AI can improve the employee experience is that “AI can be used to provide customers with options for personalization, resulting in better customer engagement. and use it to learn what specific audiences want in an experience and tailor content to meet those needs.”
Extending this advantage even further, Moody continues: If you need more, you can install an AI chatbot to help answer simpler questions quickly and efficiently. This is efficient and gives human agents more time to focus on more difficult customer inquiries. ”
decision making
On the difficult side of business, Moody said: When a group of employees are collaborating on something creative, it can be hard to pinpoint one of the many ideas thrown into the mix. Some AI tools can be programmed to recognize and analyze specific ideas, with a particular focus on isolating specific ideas and making data-driven decisions. ”
Moody gives an example and says: So whether you’re in the office or working remotely, you’ll feel part of the collaboration and see progress alongside the rest of your business. ”
AI learning effect
Turning to training, Moody adds: Wherever you land in the business structure, there are always knowledge and skills to learn to help individuals progress and companies grow. ”
However, some of these courses may not be concise and easy to follow. For Mood, “This is where AI comes in. It can track where employees need help in learning. It also helps employees feel valued and encourages them to stay motivated to learn more and grow.”
Moody concludes his assessment by stating: Once we get past the idea that AI will make humans obsolete, we’ll start to see how her AI can help her human aspects, such as connecting with others and holistic engagement. Keeping employees and customers on good terms and happy is critical as a business leader, and AI can help keep that up. All of this will help ensure your business is successful both externally and internally. ”
