Beyond the hype: operationalize AI to deliver real CX business outcomes

AI is no longer an experiment. The question here is: What actually helps your business? As organizations move beyond the early waves of generative AI, many are moving from assisted AI to agent capabilities that act. In this session, we’ll share how leading brands are currently operationalizing AI across their CX ecosystem. — Build intelligence into existing workflows, introduce value-adding autonomous capabilities, and evolve toward a hybrid AI-human workforce. We focus on practical approaches to move AI from promise to execution, with real customer examples.

Important points:

How to incorporate AI into your existing CX workflows across quality, performance, and workforce management

How to manage teams of AI agents and humans as an integrated, hybrid workforce

Real-world examples of agent and AI-powered solutions that leading brands are currently using successfully

Register now To join the webinar Beyond the hype: operationalize AI to deliver real CX business outcomes.

Join us live Wednesday, May 13th, 11am PT / 2pm ET.

speaker		moderator

jennifer wilson Director, Product Marketing, CX nice	Dana Shalev Senior Director, Product Marketing nice	bob farnekees Publisher CRM Magazine