HONG KONG, July 8, 2026 (GLOBE NEWSWIRE) — Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services, today announced that its AI-first customer engagement platform, EngageLab, has successfully participated in The MarTech Summit Hong Kong on July 7, 2026.
In today’s dynamic landscape, high-performance MarTech solutions are essential to success across the Greater Bay Area and broader APAC region. The summit featured topics specifically curated to address evolving marketing challenges. Attended by 85% of senior leaders, including executives, department heads, and directors, the event provided an unparalleled platform to explore cross-border digital strategy, customer experience, and performance marketing.
During the summit, a marketing director from a major hotel brand shared critical operational challenges with low push notification delivery rates and an inability to reach customers using the HarmonyOS operating system. At the event, the EngageLab team gave a live demonstration of how its platform addresses this very pain point. EngageLab’s AppPush not only supports FCM and APNS, but also channels provided by Huawei, OPPO, VIVO, Honor, and Meizu, ensuring reliable message delivery even if the app is force-closed. Additionally, the team explained that EngageLab’s built-in channels automatically act as a backup and can achieve delivery rates of up to 99%.
EngageLab interacts with marketing leaders at Hong Kong MarTech Summit
EngageLab experts explained how hotel brands can go beyond push delivery solutions to achieve comprehensive customer reach through omnichannel marketing automation platforms. During our consultation, we mapped out how brands can seamlessly coordinate AppPush, WebPush, email, SMS, and WhatsApp Business APIs within a single visual user journey. The team demonstrated how this allows hotels to manage and track highly personalized, scenario-based interactions, such as sending booking confirmations via WhatsApp, location-based welcome messages via AppPush, and post-stay feedback requests via email, all in one integrated platform. Additionally, we introduced LiveDesk, EngageLab’s AI-powered customer service platform. LiveDesk enables seamless collaboration between AI agents and human teams, enabling AI to instantly handle 90% of routine inquiries while supporting multilingual, 24/7 service. By leveraging AI for intelligent ticket routing, intent recognition, and automated problem resolution, hotels can significantly improve service efficiency, reduce operational costs, and ensure consistent customer satisfaction across all digital touchpoints.
In addition to omnichannel messaging, EngageLab highlighted its newly launched EngageLab Silent Auth solution at its booth. Designed to ensure security without losing users, Silent Auth enables a seamless second-level login process. Relying on background verification over carrier networks requires no user input and has zero drop-offs, effectively turning security checks into a frictionless experience and enriching user profiles.
EngageLab continues to help brands solve complex regional challenges and drive digital transformation through robust capabilities such as integrated lifecycle customer data and reliable delivery.
About Engage Lab
EngageLab is an AI-first customer engagement platform that helps you build stronger customer relationships with AI agents, unified customer data, and reliable delivery across channels.
For more information, please contact marketing@engagelab.com.
About Aurora Mobile Limited
Founded in 2011, Aurora Mobile (NASDAQ: JG) is a leading provider of customer engagement and marketing technology services. We are dedicated to providing stable, efficient and intelligent customer interaction solutions to global enterprises. Leveraging our first-mover advantage in mobile messaging, Aurora Mobile has evolved into a comprehensive platform that integrates omnichannel engagement, AI-driven marketing, advanced AI customer support, and frictionless identity security. Through its flagship brand EngageLab and robust AI infrastructure GPTBots.ai, the company helps companies seamlessly reach customers, automate complex marketing activities, and optimize service efficiency with AI agents, accelerating digital transformation for clients around the world.
For more information, please visit https://ir.aurora-mobile.com/.
Safe Harbor Statement
This announcement contains forward-looking statements. These statements are made pursuant to the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements can be identified by terminology such as “will,” “expects,” “anticipates,” “future,” “intends,” “plans,” “believes,” “estimates,” “confidence” and similar statements. Among other things, the business outlook and quotes from management in this announcement and Aurora Mobile’s strategic and operating plans contain forward-looking statements. Aurora Mobile may also make written or oral forward-looking statements in its filings with the U.S. Securities and Exchange Commission, annual reports to stockholders, press releases and other documents, and in oral statements made by its officers, directors or employees to third parties. Statements that are not historical facts, including statements regarding Aurora Mobile’s beliefs and expectations, are forward-looking statements. Forward-looking statements involve inherent risks and uncertainties. Many factors could cause actual results to differ materially from those contained in the forward-looking statements, including but not limited to: Aurora Mobile’s strategy. Aurora Mobile’s future business development, financial condition and results of operations; Aurora Mobile’s ability to attract and retain customers; Ability to develop and effectively market data solutions and penetrate existing markets for developer services. our ability to transition to a new advertising-driven SAAS business model; our ability to maintain or enhance our brand; competition from current or future competitors; Ability to continue accessing mobile data in the future. Data privacy and protection laws and regulations. general economic and business conditions worldwide and in China and assumptions underlying or related to any of the foregoing; Further information regarding these and other risks is contained in the Company’s filings with the Securities and Exchange Commission. All information provided in this press release and attachments is current as of the date of this press release, and Aurora Mobile undertakes no obligation to update such information except as required by applicable law.
For more information, please contact us below.
Aurora Mobile Limited
Email: ir@aurora-mobile.com
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Mr. Su Xiaoyan
Email: Xiaoyan.Su@christensencomms.com
