Clarity, an artificial intelligence-powered customer service platform, has closed its $12 million (£8.8 million) funding round.
The round, led by Prosus Ventures, included support from Google's TV Al Fund, Sukna Ventures, Wamda Capital, Neo, Oraseya Capital, Phase Ventures, Propeller and Tech Invest Com.
Angel Investors Openai and Google also participated in the round. This took part in funding Clarity used to add new talent to AI teams operating in London, New York and Riyadh.
In addition to enabling employment, Clarity co-founder and CEO Abed Kasaji said the investment will allow companies to strengthen their strategic partnerships with the aim of improving their products and “modernizing customer operations with confidence.”
Founded in 2022, Clarity recently changed its name from anecdote as part of its major brand, but offers a range of customer intelligence, agent AI, and customer support automation products. open.ai, Booking.com and grubhub.
Available in Europe, the US, the Middle East and Africa, the products are designed specifically for use in sectors subject to critical regulatory oversight, such as financial services and government.
Clarity's recent funding round is behind the high growth of a year for businesses. This currently averages over 20% per month growth.
With this growth in mind, Robin Voogd, Head of Middle East Investment at Prosus Ventures, is confident that the company will “be able to define how businesses understand and serve customers globally” and “capture meaningful share of the fast-growing market of customer experience intelligence.”
