Typically, organizations in the midst of transformation efforts spend significant time and resources fixing huge amounts of “technical debt” – the cost of years of short-term decisions and prioritization that lead to overly complex technology infrastructure. But just as difficult is managing organizations' less-discussed “process debt” – the accumulation of work methods that are outdated, functionally siloed, and disconnected from customers. Without tackling process debt, companies will not realize the vast potential of technologies like AI. Remapping and reprioritizing the way an organization works can lead to amazing results and free up the organization to focus on activities that it can do better.
Like many digitalization efforts to date, AI offers great potential to change the way work gets done and make tasks accessible that were once thought impossible. An emergency physician hits an average of 4,000 keys in a 10-hour shift. Imagine the benefits of not just replacing some of this work, but repurposing that effort, time and mental energy by extending intelligence to improve efficiency and speed.
