Calabrio Powers Innovative AI-Driven Business Intelligence Tools
Free webinars for the Summer '24 Release provide product demos with in-depth insights and interaction summaries.
Talent performance company Calabrio today announced a detailed product demo of its AI-powered business intelligence tool, announcing new product features and announcing a summer release of AI innovations. Calabrio OneA cloud-based workforce performance suite for smarter, more efficient contact centre operations.
Calabrio's announced innovations include new and improved products as well as expanded opportunities for agent self-training. Customer resources such as the Calabrio Help Center, Learning Studio and Open Hours will help with smooth adoption and seamless transition to the new capabilities of the Calabrio ONE platform.
Magnus Gevirtz, VP Product Marketing at Calabrio, said:
Contact centres need faster, more accurate and smarter performance information to streamline processes and deliver value.
Our AI-powered technology is a game changer in improving productivity, ROI and employee engagement, and we continue to deliver the speed of innovation and early-to-market solutions that contact centers need to deliver best-in-class service to their customers.
Through acquisition Wysdom's AI chatbot Technology allows Calabrio to power agent management for humans and bots, which is critical for the future of contact centers. This growth makes tasks easier to manage and improves employee experience.
Product News
Calabrio recently introduced several new solutions that leverage AI tools to increase agent productivity and efficiency and enhance customer service.
The company is a leader in innovation, Bot Analyticsis the industry's first quality management (QM) tool that automatically reviews all chatbot interactions to improve customer experience. It leverages the power of AI to enforce quality by monitoring and improving the performance quality of your chatbots and voice bots. It organizes conversations, simplifies reviews, and makes it easy to address issues.
In addition, Calabrio insight It provides critical business intelligence and equips contact centers with data to make strategic business decisions. Calabrio's advanced business intelligence tools transform the way customers interact with reports. Using modern cloud technology, Insights offers more capabilities, empowering self-service and AI-driven knowledge for all users. With shared dashboards, automated charts, and machine learning (ML)-powered analytics, customers can improve their call logs when migrating from Data Explorer to Insights.
Interactions Overview is the next level in achieving industry standards and improving your agents' contact center experience to increase productivity. Customers can save handling time and simplify processes by summarizing contacts. AI-based technology creates a uniform, unbiased summary of each interaction, improving productivity and ensuring consistency in logging and referencing. This feature reduces or eliminates post-call work time by summarizing every customer interaction individually for each agent and automatically sends summaries to any CRM system.
Finally, Calabrio Government Suite Meet FedRAMP compliance requirements and provide state and national workforce management (WFM) services to government agencies.
Calabrio is a trusted partner for leading brands. The digital foundation for a customer-centric contact center, Calabrio ONE Workforce Performance Suite helps enrich and understand human interactions, empowering the contact center as guardian of the brand. Maximize agent performance, exceed customer expectations, and increase workforce efficiency with connected data, AI-powered analytics, automated workforce management, and personalized coaching. Only Calabrio ONE brings together workforce optimization (WFO), agent engagement, and business intelligence solutions into a fully integrated suite that adapts to your business, in the cloud.
For additional information about Calabrio, Company Profile
