Verint® (NASDAQ: VRNT), the CX Automation Company™, today announced that a leading financial services brand selected the Verint Open Platform to support its 1,800-agent contact center. The brand evaluated multiple vendors and awarded the contract to Verint due to its open approach and ability to deliver tangible AI business outcomes.
The Verint Open Platform will consolidate siloed behavioral data into a unified hub within the platform's core. Additionally, the brand will deploy multiple AI-powered bots trained on behavioral data, including the Verint Personally Identifiable Information (PII) Redaction Bot to protect sensitive personal information, the Exact Transcription Bot to accurately transcribe customer calls, and the Data Insights Bot to transform contact centers into data-driven operations.
“Verint was selected because it easily integrates with the brand's existing and evolving ecosystem. Our differentiated open approach enables customers to benefit from rapid innovation and quickly translate AI technology into tangible AI business outcomes, accelerating time to value,” said Steve Seger, chief revenue officer at Verint. To learn more, visit Verint Open Platform.
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