Organizations need to build new skill sets for an increasingly artificial intelligence (AI) workplace, but first they need to figure out how they can benefit from the technology.
A Salesforce.com survey of 11,035 adults in 11 markets, including Singapore, India, Australia and France, released in February found that 97% of employees said companies are using AI skills in employee training. should be given priority. , USA — About AI Digital Skills.
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All respondents in India said their organizations should prioritize AI skills in their workforce development plans, as did 98% in Singapore and 97% in Australia.
Globally, 61% of respondents say they are already aware of how generative AI will impact their work, including 70% in Singapore and 53% in Australia. increase. In India, the figure reached 93%.
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But today, only 1 in 10 of all survey respondents have AI in their day-to-day tasks. In Singapore, this percentage reached 15% for him and just 7% in Australia, while about 40% in India believe AI is involved in their current day-to-day operations.
In Singapore, 57% believe AI is one of the most in-demand digital skills today. And while 51% of him in Asian cities expressed concern about generative AI replacing jobs, 72% said they were excited about using AI. A further 57% cite ethical AI and automation skills as the fastest growing and in-demand skills today.
About 63% of respondents in Singapore say their organization is considering how to use generative AI, compared to 46% in Australia and 91% in India. Globally, 67% say their company is exploring ways to leverage this technology.
According to Terence Chia, Cluster Director of Digital Industry and Talent Group at Infocomm and Media Development Authority (IMDA), getting an accurate picture of AI usage plans should be the first step, and some organizations are still should solve this.
For example, the global pandemic has increased the need for remote work and working from home, forcing businesses to adapt, Chia said during a panel discussion at Salesforce’s World Tour Essentials Asia. Now, with the move to the cloud, AI capabilities are increasingly being built into applications, whether companies know how to use AI or not.
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Chia said identifying key issues is essential so companies can act quickly and determine if they have the technology stack to progress. Every company must build the skill sets and culture to support this progress.
“To equip your workforce with AI, you need to know how to use AI in the general sense. [which] May require skills such as rapid engineering [and] We will be able to ask the AI the right questions,” he said.
“we [also] AI must be able to be applied to domain-specific use cases. This may require industry-specific digital skills such as healthcare, finance, and manufacturing. ”
Chia added, “We need to make sure we leverage AI to complement what our employees can do. We should focus more on creating new opportunities,” he continued.
Damian Joseph, Deputy Dean of Nanyang Technological University Nanyang Business School, also said the rapid emergence of generative AI is already impacting the field of education, with students using tools like ChatGPT without formal training. pointed out that it does.
“From an educational perspective, we can resist AI, and what skills people need to make the most of AI’s potential as a tool, collaborator, and team member. You can understand,” Joseph said.
“For students, we recognize the need to be aware of the ethical use of generative AI. It’s a common skill that can be useful to use on the -day shift.”
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For example, some legal knowledge is important when using generative AI to address potential issues related to copyright and ownership.
Jospe said it’s difficult to predict where emerging and rapidly evolving technologies such as AI will go, but there are foundational principles and skill sets for developing an approach.
In its efforts to promote AI adoption and skills, Singapore has emphasized the need to build a framework based on trust and transparency. As the AI boom continues and technology vendors are opting to lay off AI ethics teams as part of company-wide headcount reductions, ZDNET is investigating whether regulation is necessary for companies to adopt ethical AI practices. I asked
Chia said some laws are already in place, including the obligation to appoint a data protection officer for Singaporean organizations. This individual is tasked with ensuring that the organization complies with national personal data protection laws.
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He said the regulation is not AI-specific and is about personal information, but data is still important because it is the foundation of AI.
He added that generative AI could surface new issues and complexities related to the use of data, so it is important to continue to monitor market developments. Such vigilance is necessary for the ecosystem to grow “responsibly” without unnecessarily stifling growth and opportunities.
Chia said Singapore has several efforts to guide companies’ use of AI, including a testing framework and toolkit called ‘AI Verify’ to help companies demonstrate their ‘objective and verifiable’ use of AI. said to have introduced
Sujith Abraham, senior vice president and general manager of Asean at Salesforce, said the company takes safeguards to ensure the ethical use of AI and data in its product development process. Abraham said Salesforce has a global team dedicated to establishing the necessary safety checks.
Salesforce also provides resources for employees to assess whether a task or service should be performed under the company’s ethics guidelines. For example, AI-powered Einstein Vision cannot be used for facial recognition.
Abraham added that Salesforce has a set of guidelines specifically for generative AI, based on Trusted AI principles that focus on the “responsible development and implementation” of generative AI.
“AI technology has been around for a long time, but what has always been missing has been the ability to use AI technology to achieve personalization at scale,” he said. “It is important to complement this rapid pace of development with the necessary ethical guardrails and guidelines.”
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Salesforce last week announced new AI capabilities to its product portfolio, including Einstein GPT, a generative AI CRM technology that enables users to create and coordinate automated processes using a conversational interface.
The company’s collaborative platform, Slack, also integrates a new conversations feature called Slack GPT. It leverages generative AI technology to enable users to build workflows using prompts without the need for coding.
