Santander is extending artificial intelligence (AI) tools to all employees with the goal of generating more than 1 billion euros (approximately $1.15 billion) of business value from this technology between 2026 and 2028.
The bank already has 40,000 employees using AI tools and had expanded the technology to all 185,000 employees as of Monday (June 22), according to an emailed article from Santander to PYMNTS.
“For many employees, this means using AI in everyday productivity tools to prepare analyses, quickly find information, summarize documents, improve customer conversations, or simplify internal processes,” Ricardo Martín Manjón, chief data and AI officer at Banco Santander, said in the article.
Santander has deployed a variety of tools, including Microsoft’s Copilot, OpenAI’s ChatGPT, Anthropic’s Claude, Google’s Gemini, G42’s banking solutions, and tools from other technology partners. The bank also offers training, practical guidance and a community where employees can share stories and build confidence, according to the article.
Before this expansion, Santander had 17,000 employees using AI in their software. In June, 40% of code was developed by AI. AI models were processing 100,000 anti-money laundering alerts per year. Over 280 process automation agents were in operation.
Santander began its current measurement period for the impact of AI in 2026, with business value of €35 million (approximately $40.2 million) generated in the first quarter.
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According to the article, the bank is evaluating the business value generated both in terms of additional revenue and cost savings.
“Santander already has a clear AI strategy, measurable impact and the scale to turn selected capabilities into value for the entire group,” Martín Manhon said in the article. “We’re not starting with theory. AI is already improving processes, supporting teams, and creating new opportunities across the bank.”
Santander said at its investor day in February that it will leverage AI as it works to grow its profits and customer base over the next 24 months. The bank said the technology part of its efforts includes investments in data and AI that are embedded within the business and focused on delivering “hyper-personalized customer journeys.”
