Lifecycle Manager now allows MSPs to uncover SaaS usage, shadow IT, and AI deployments across all clients without adding another platform to the stack.
VANCOUVER, British Columbia, May 20, 2026 (Newswire.com) –
ScalePad today made SaaS management available to all Lifecycle Manager partners, extending the platform beyond traditional RMM asset visibility to SaaS and AI-enabled intelligence for MSPs.
SaaS Management included in Lifecycle Manager Pro provides MSPs with a practical way to bring software governance and AI visibility into more client conversations. MSPs can now see hardware lifecycle data, SaaS deployments, shadow IT, and AI usage all in one place within the same customer success platform they already use to manage QBR, updates, and strategic planning.
As client environments become increasingly driven by SaaS and AI tools, MSPs will be asked to advise on much more than just infrastructure. While RMM remains essential for device monitoring and endpoint management, it wasn’t built to show you what applications your employees are actually using, where your software spend is being wasted, or how AI tools are being disseminated across your organization.
Most SaaS management platforms are built for enterprise IT teams, making pricing difficult for MSPs to deploy broadly. In many cases, MSPs can justify deploying MSPs only for their largest clients.
ScalePad takes a different approach by extending the lifecycle and asset intelligence that MSPs already rely on within Lifecycle Manager to software and AI visibility, making SaaS management practical and scalable across their client base.
“The opportunities for MSPs in SaaS optimization and AI governance are vast, but most tools in this category were not built to scale across the entire MSP customer base,” said Chris Day, Founder and CEO of ScalePad. “We wanted to make it practical and easy for MSPs to operationalize software intelligence within the workflows they already use, while also helping them create new advice and revenue opportunities in more client relationships.”
Lifecycle Manager has been helping MSPs manage hardware lifecycle intelligence and customer planning for years. With SaaS management, ScalePad has extended its visibility to the software layers themselves, such as SaaS applications and AI tools, which are often outside the scope of traditional RMM reporting.
Lifecycle Manager’s SaaS management module reveals actual software and AI usage patterns, not just login counts, and incorporates that intelligence directly into roadmaps, lifecycle plans, and QBR conversations.
“The challenge wasn’t discovering SaaS data, it was making it available to MSPs at scale,” said Brandon Peterson, chief technology officer at ScalePad. “Partners can deploy through their existing RMM stack to quickly discover shadow IT, AI deployments, and underutilized software without adding a complex platform to manage.”
Features available across client environments include:
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Application usage intelligence: View actively used SaaS applications, including adoption status and departmental trends
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AI visibility: Identify which AI tools are actively used across your organization
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Shadow IT detection: Discover unapproved applications that fall outside of approved standards
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Governance and standardization: Manage approved applications, deployment policies, and software standards
SaaS management is included with Lifecycle Manager Pro at no additional charge.
ScalePad strengthened its SaaS and AI intelligence capabilities through the acquisition of Produce8 earlier this year, bringing deeper behavioral analytics and software usage visibility to Lifecycle Manager. SaaS management joins hardware lifecycle management, compliance, and strategic planning as another layer of intelligence that MSPs can bring to every conversation with their clients.
For more information, please visit https://www.scalepad.com/lifecycle-manager/use-case/saas-management/.
About scale pad
ScalePad enables MSPs to move from reactive services to strategic impact, using customer success as the engine that drives trust, retention, and revenue. Our platform brings together risk insights, client planning, and success delivery to help MSPs lead smarter conversations, close bigger deals, and demonstrate value to every client.
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Brittany McDougall
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sauce: scale pad
Source: Scalepad
