A new AI-powered assistant and expanded workflow capabilities power Casepoint FOIA, reinforcing its position as the most comprehensive and secure FOIA platform on the market.
Casepoint, a leading provider of FOIA solutions trusted by more than 150 federal civilian, defense, and SLED (state, local, education) customers, announced the latest evolution of Casepoint FOIA, its next-generation solution for government agencies. This helps government agencies manage increasing request volumes, growing backlogs, Privacy Act requests, and increasingly complex transparency demands. The new AI assistant is combined with enhanced FOIA lifecycle capabilities within Casepoint’s unified platform, combining market-leading security, comprehensive functionality, and end-to-end support into a single solution that improves public access to records while reducing agency workload.
Casepoint advances the future of FOIA with next-generation AI-powered solutions
Casepoint FOIA integrates four core capabilities to help you modernize and expand your FOIA program:
- AI-powered automation: Casepoint FOIA includes a purpose-built AI assistant that aims to reduce friction and reduce or reduce FOIA workload on the front end of the FOIA process.
- Reduce unnecessary requests: Casepoint’s AI Reading Room Assistant guides requesters to relevant records already available in the reading room, reducing the number of unnecessary requests submitted.
- Improve request completeness: Casepoint’s AI Request Writing Assistant (patent pending) enables requesters to draft clearer, broader requests and helps FOIA processors process requests more efficiently.
- Rapid intake and triage: Casepoint’s AI Intake Assistant helps agencies classify incoming FOIA and privacy law requests for completeness, similarity, potential for duplication, and potential for bot activity, allowing FOIA teams to prioritize new and legitimate requests.
- Full lifecycle FOIA functionality: Casepoint FOIA streamlines the FOIA process for processors and requesters by supporting the key components that agencies need to manage complex FOIA tasks.
- FOIA Product Depth: Complete FOIA lifecycle management features, including configurable forms, statuses, request types, automatic communications, duplicate identification, task management, reporting, and queue-based work, help agencies manage requests beyond basic intake.
- Integrations and connectors: Integrations with Login.gov, FOIA.gov, Pay.gov, and cloud connectors such as M365, Teams, Google, Slack, Box, Dropbox, and Proofpoint allow agencies to connect FOIA workflows to dependent systems and data sources. Integration with ID.me is also planned for later this quarter.
- Secure collaboration portal: Government agencies can securely collect records from administrators and record holders without requiring users to access the FOIA system directly.
- Review and production: Advanced search, review, editing, authoring, and reporting support the complete path from request reception to final response.
- Integrated platform support: Unlike standalone FOIA intake systems or fragmented review tools, Casepoint FOIA includes built-in e-discovery capabilities for FOIA reviews. Casepoint FOIA resides within Casepoint’s unified platform, allowing agencies to consolidate FOIA and eDiscovery workflows into one environment, reducing handoffs while maintaining consistent workflows, audit trails, administrative records, and security controls.
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Casepoint FOIA is the most secure end-to-end FOIA management solution on the market today. Casepoint is the first and only FOIA and eDiscovery cloud service provider with the industry’s highest security certifications, including FedRAMP.® High, DoD Impact Level 5 (IL5), and DoD Impact Level 6 (IL6) approvals. For IL6, Casepoint is one of six providers in the world with this feature, along with Amazon, Google, Microsoft, Oracle, and Palantir.
Pete Feinberg, Chief Product Officer at Casepoint, said: “FOIA teams need technology that can meet the growing demands of FOIA and privacy laws while maintaining the administrative controls, consistency, and security they need to do their jobs.”
Government agencies face increasing pressure to do more with limited FOIA resources while managing workflows across reception, triage, collaboration, review, and response. Casepoint FOIA is purpose-built for those operational realities, allowing agencies to streamline coordination, support inter- and intra-agency collaboration, and manage advanced FOIA processes across the entire lifecycle request. Casepoint FOIA helps agencies reduce backlog pressure, improve response timelines, and process more requests with fewer resources without sacrificing productivity, accuracy, or defensibility.
Casepoint brings over 30 years of FOIA experience, providing deep insight into how FOIA programs work and where your team needs the most support. That real-world experience continues to shape Casepoint FOIA.
“Our unparalleled experience with FOIA offices gives us a clear picture of the challenges agencies face and the practical support they need to address them,” Feinberg said. “Casepoint has been working with government teams for decades, and our partnerships continue to shape the way we help agencies meet their next challenges.”
