“Imagine having the same agent that creates your incident response plan automatically or continuously checks for compliance without you having to ask. Imagine an army of agents, including CISO agents, audit agents, and communicator agents, all working together and one person coordinating them. What used to take 10 people can now be done by one person,” said David Primor, CEO of Cynomi.
Cynomi announced two new products that enable MSPs to scale their cybersecurity services by building expertise directly into the platform rather than adding tools.
The Burlington, Mass.-based cybersecurity vendor rolled out a major platform update this week, introducing an AI peer agent that acts like an MSP’s virtual security team. At the same time, we launched a new Go-to-Market Academy aimed at helping partners package, sell, and grow cybersecurity services as repeatable revenue streams.
The move signals a shift in what CEO David Primor said is a channel where AI is mature enough to turn cybersecurity knowledge into something MSPs can operationalize and monetize.
“My own initiative is to transform Cynomi into an AI-first company,” Plimmer said in an interview with CRN. “Cynomi’s main asset is a lot of knowledge. The question is how to use this knowledge in a more accessible way. So this way we create agents and give this intelligence to every role within an MSP, giving CISO-level knowledge to different personas, something we couldn’t do before.”
[Related: Cynomi Exec On The Value vCISOs Can Bring To MSPs]
The new AI agents mirror roles commonly found on security teams, such as CISO, auditor, analyst, and executive communicator. Cynomi’s intelligence layer can go beyond just automating tasks to generating reports, prioritizing risks, and translating technical findings into business language for clients.
That last part, communication, has emerged as one of the biggest gaps for MSPs, Primmer says.
“For MSPs, it is not easy to translate tactical discoveries into risks and insights that end customers actually understand,” he says. “What we hear over and over again is use graphs, use color, use numbers. That’s what business owners understand. So the ability to take data, findings, gaps and all that and turn it into something very usable is very powerful.”
At the same time, vendors are encouraging partners to rethink how they package and sell these services with a new Go-to-Market Academy that provides frameworks, sales tools, and training.
“Cybersecurity is often seen as a cost, but it should be an opportunity for growth,” Primmer said. “When you explain that compliance helps you win business or that security allows you to do business with large companies, the conversation changes completely.”
The first module of the academy focuses on customer profiling, pricing strategies and dispute handling, which Primer says are areas where many partners are lacking.
“We’re not just faster, we’re better,” Chad Fullerton, vice president of information security at Boston-based ECI, said in a statement. “Cynomi revolutionizes client interactions, and its CISO intelligence delivers results much faster than doing it manually.”
Looking to the future, Cynomi is moving toward providing autonomous security where much of the work traditionally done by humans is continuously generated and updated by AI, according to the CEO.
“Imagine if the agent who creates your incident response plan automatically or continuously checks for compliance without you having to ask,” he said. “Imagine having an army of agents like CISO agents, audit agents, communicator agents, all working together and one person coordinating them. What used to take 10 people can now be done by one person.”
