Alex Damouni, CEO of Miivo Holdings Corp (TSX-V:MIVO), spoke with Proactive about the company’s AI-powered platform designed to help small and medium-sized businesses identify early warning signs and improve business performance.
aggressive:For those who are not familiar with it, please tell us about Miivo Holdings.
Alex Damouni: We know that 50% of small businesses fail within the first five years, and our goal is to change that. We believe that business does not fail overnight, but progresses gradually. Miivo is an AI-powered platform that detects early warning signs by taking data from multiple sources, including financial, operational, and customer-related, and unifying it into a single view for business owners.
AI then provides business-specific recommendations in the form of opportunities, analyzing and ranking priorities based on importance and impact. Everything happens in real time. That is the foundation of our technology. In addition, we offer a suite of products and services to help business owners address these fundamental challenges. In doing so, we become invested in their outcomes.
Is the company suffering primarily from financial or operational problems?
What we’ve discovered is that there are two types of customers that come to our platform. Certain groups are really struggling with the financial and operational aspects of their business, and we have tailored solutions for them. The other group is where AI-powered recommendations actually come into play.
Additionally, as some customers grow, manual reporting and processes become inefficient or difficult to manage. We meet them where they are and automate much of what they do to help them scale more cost-effectively.
Our motto as a company is simple. It’s about meeting our customers wherever they are and providing them with the solutions they need. While many business owners share common challenges, some business owners have very specific and unique challenges for their businesses.
Please tell me about the Miivo Starter plan.
Our Self-Starter Plan is designed for users who prefer a self-service experience, allowing them to navigate and utilize the platform at their convenience. On the managed services side, we can help build customized solutions for customers who want to work more closely with us as a solution provider.
Ultimately, we offer different products and services based on how each user wants to interact with us.
What are your plans for 2026?
There are a few key points we are looking at. Our philosophy is simple. Either build the solution or buy it. We are currently in the construction phase and are developing several new self-service products that we plan to launch in the near future.
These self-service products are primarily aimed at supporting the growth of small and medium-sized businesses. At the same time, we are in the final stages of completing acquisitions that will significantly contribute to Miivo’s revenue growth.
Fundamentally, we pursue two avenues. Develop products in-house or pursue strategic acquisitions that strengthen distribution channels and technology capabilities.
What does the acquisition of Tandem Holdings add to Miivo?
This expands our geographic footprint and expands the managed services we can offer, including split services, which some companies are specifically looking for. On the distribution side, this is the first step in the acquisition and is expected to have a positive impact on our sales through increased customer repeatability.
Is this a global story?
absolutely. What we’re seeing is that users are joining our platform from all over the world. The company initially launched and operated in India and the Middle East, but has now expanded through North America and has customers in the United States and Canada. Slowly but surely, we are increasing our global presence.
The number of users from Europe is also increasing, which is very reassuring. Our customers come from a wide range of industries including food and beverage, retail, professional services, and manufacturing, and we have found that our platform can provide solutions across all of these verticals.
Quotes have been lightly edited for style and clarity.
