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Under CEO Robin Vince, BNY Mellon has aggressively implemented AI, with more than 140 “digital employees” responsible for a variety of tasks. These AI agents are supervised by around 100 human managers within the company, who evaluate their performance and provide feedback to continually improve the system. BNY also implemented a 170,000-hour AI training program for 48,000 employees, preparing them to work with an AI workforce.
why is it important
BNY’s introduction of AI represents a broader shift towards automation and machine learning in the financial industry. By empowering human employees to manage and collaborate with AI agents, the bank aims to increase efficiency and free up employees to focus on more strategic work.
detail
BNY’s digital workforce is an AI agent that can perform a variety of tasks, from data remediation to data capture, in a fraction of the time it would take a human. Agents are “trained” by observing how employees complete tasks, and employee performance is continuously monitored and improved. As its digital workforce grows, BNY treats its AI agents like virtual teammates, with performance reviews and feedback loops to improve their capabilities.
- In 2022, Robin Vince became CEO of BNY Mellon.
- In 2023, Vince started a “Summer Project” to explore the potential of AI in banking.
- In 2026, BNY Mellon will have a digital workforce of over 140 AI agents.
players
Robin Vince
He is CEO of BNY Mellon and is leading the bank’s aggressive adoption of AI and digital workforce.
rachel lewis
He is a managing director and head of operational AI enablement at BNY Mellon, where he is responsible for helping teams across the bank build and adopt a digital workforce.
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what they are saying
“It’s like we’re transferring our daily lives to machines.”
— Rachel Lewis, Managing Director and Head of Operations AI Enablement
“We invest in our people because we want them to be the unlockers and users of AI.”
— Robin Vince, CEO
what’s next
BNY Mellon plans to continue expanding its digital workforce and training human employees to effectively manage and collaborate with AI agents.
Take-out
BNY Mellon’s introduction of AI represents a broader shift towards automation and machine learning in the financial industry. By enabling human employees to work alongside AI agents, the bank aims to increase efficiency and free up employees to focus on more strategic work, while maintaining a strong commitment to human capital.
