Small businesses across the United States are rapidly adopting artificial intelligence (AI) and are already realizing significant benefits, but most are still in the early stages and need additional support to realize AI’s full potential, according to a new survey of small business owners by Goldman Sachs 10,000 Small Business Voices. The survey was as follows. The survey was conducted by Babson College and David Binder Research from January 27 to February 4, 2026, and included small business owners in all 50 states, Washington, D.C., and Puerto Rico.
More than three-quarters (76%) of small and medium-sized businesses report that they are currently using AI, and the majority say they are seeing overwhelmingly positive results. 93% of people using AI say it has had a positive impact on their business, with 84% citing improved efficiency and productivity as the main benefit.
Looking ahead, small business owners are bullish about the role of AI in their companies’ growth. 67% expect AI to increase revenue and see AI primarily as a tool to empower employees. 87% say AI will augment, rather than replace, employees.
However, a significant gap remains between adoption and full integration. Only 14% say AI is fully integrated into their core operations.
“AI is already helping small businesses compete, save time, and better serve their customers,” said Kari Parker, co-founder of Connie’s Chicken and Waffles in Baltimore. “However, many of us are still figuring out how to effectively leverage AI.” “With the right guidance and training, AI can transform Main Street.”
Many cite barriers to deeper integration, including lack of technical expertise, difficulty selecting tools, and data privacy concerns. As a result, small businesses say they need help, with 73% saying they would benefit from additional access to training and implementation resources.
There is also strong support for expanding access to AI education and training. 85% said they supported the Main Street AI Act, which would direct the Small Business Administration and the Small Business Development Center to help small businesses learn how to implement AI by providing training and outreach. The bipartisan Main Street Act AI, introduced by Rep. Mark Alford (R-Missouri) and Rep. Hilary Scholten (D-Mich.), passed the U.S. House of Representatives earlier this year. A companion bill was introduced in the U.S. Senate by Sens. Todd Young (R-Indiana) and Maria Cantwell (D-Washington).
“Our bill will provide training, guidance and assistance to ensure more American small businesses have the tools they need to compete in today’s evolving digital economy,” Young said.
sauce: goldman sachs group
