This quarter spotlighted advances in generative AI and the potential for its applications to deliver practical business outcomes. There is an incredible opportunity for organizations around the world to enhance their products and services while unlocking innovation and business value to help shape the future of their industry. The pace and scale of technological innovation happening today is unprecedented, infusing optimism into a demanding economy. Enterprises leveraging the Microsoft Cloud—the most trusted, comprehensive, and integrated cloud—are well-positioned to take advantage of these advances. As a leader considers his AI adoption, prioritizing a data-driven business powered by digital and cloud capabilities is more important than ever. This approach helps organizations leverage generative AI as a catalyst for change. From Rogers improving connectivity for Canadians through automation and AI, to the United Arab Emirates Ministry of Education developing AI tutors for students, the possibilities are endless and part of today’s reality.
Modernize manufacturing operations in the cloud to increase efficiency, reduce costs and improve security
Mercedes-Benz leverages conversational AI capabilities within Azure OpenAI Service to deliver best-in-class customer service with Mercedes Virtual Assistant. Austrian construction company Strabag builds risk management solutions that improve operational efficiency, save time, and reduce financial losses. Coca-Cola Hellenic Bottling Company continues to scale its financial and supply chain operations on Azure while reducing costs for enterprise applications. Australia-based Graintech estimates that using HoloLens and Teams to enable remote working and collaboration can reduce carbon emissions by 68% and reduce travel costs. FUJIFILM built a cash application service using Azure AI and Dynamics 365 to automate 20% of manual billing processes. MAPEI reduces costs by consolidating its sales, customer service, and marketing systems into the cloud, while enhancing customer relationships with self-service tools. Belgian manufacturer Picanol Group drives closer integration between IT and operations by managing and securing its entire IT environment with the Microsoft Cloud. UK-based Kier Group cuts infrastructure costs by consolidating on-premises environments and moving 90% of his server workloads to Azure. Krones upgrades to Windows 11 Enterprise to improve employee productivity and security while protecting globally distributed endpoints and his 6,400+ patents. Liebherr-Components saw an opportunity to employ AI and IoT technologies to mitigate supply chain disruption and jointly developed a turnkey security solution with Reycom AG using Defender for IoT.
Transform the consumer retail experience with AI and data-driven insights
To accelerate product launches and enhance customer service, Unilever has adopted Azure as its primary cloud platform and has become cloud-only by partnering with Accenture and Microsoft in one of the largest cloud migrations in the consumer goods industry. company. Campari Group leverages Dynamics 365 Copilot capabilities to create more personalized content and deeper customer insights to improve the effectiveness of marketing campaigns. Żabka uses AI-powered real-time computer vision technology from AiFi and Microsoft Cloud for Retail for store analytics and insights to launch Europe’s largest autonomous store chain, enabling frictionless customer experience. creating his journey. Retailers such as Canadian Tire and IFCO are leveraging Power BI to better understand product performance and create detailed forecasts for their customers. Sakata automates price updates to reduce tedious manual processes, saving more than 60% of its time. In Ukraine, his IPLAND, a retail technology company, is applying automated machine learning to improve image recognition speed and data collection for a consumer goods company looking to optimize in-store merchandising. Northern Tool + Equipment delivers an intelligent customer experience that ensures faster, more reliable delivery times by manipulating real-time data within the Microsoft Supply Chain Center.
Reinventing financial services with cloud capabilities and co-innovation
To democratize access to financial services in Mexico, Finvero uses cloud and AI solutions to provide users with a simpler, easier and more agile experience. With support from the Microsoft for Startups program, Australia-based Thriday frees up small business owners’ time by simplifying administrative tasks and improving financial management solutions using AI and machine learning. releasing. At the Hack Day event, AustralianSuper worked with Microsoft to create a solution that reduced the manual onboarding of his advisors by 90% in just two weeks. HDFC Bank, India’s largest private bank, uses Microsoft Cloud to securely modernize its data landscape and expand information management and data analytics. In Israel, global solutions provider Sapiens cut time-to-market in half and reduced operational overhead by at least 40% by automating its development life cycle and delivery process with Azure. . In Brazil, ClearSale combines advanced AI with human intelligence to keep e-commerce purchases out of scammers and hackers. Cielo makes it easy to securely optimize access times for new suppliers, and he has reduced the required onboarding time from 60 days. Within 2 hours.
Data and automation drive sustainability progress across the transportation and energy industries
To help organizations reduce water consumption and reduce greenhouse gas emissions, Ecolab has expanded its partnership with Microsoft to combine digital platform capabilities with Microsoft Cloud for Sustainability. FirstGroup, a public transport provider serving more than 1.4 million passengers in the UK, uses Azure Arc to centralize visibility and management of its hybrid and multi-cloud environment, helping it meet its sustainability goals. , facilitating collaboration and problem resolution. In Germany, rail transportation leader Deutsche Bahn is using Dynamics 365 to organize, analyze and visualize data with the help of his partner proMX, leading to a cleaner transportation infrastructure in the country. are building initiatives. Greece-based Public Power Corporation reduced its total cost of ownership by 30% while reducing its carbon footprint by more than 99% by consolidating its data sources into Azure. To boost the productivity of its global workforce, Norway-based Aker Solutions migrated its global data centers to the cloud, reducing its CO2 emissions by an estimated 40%. German energy company EnBW has automated operations to enable just 20 employees to manage her 10,000 renewable energy plants to meet growing customer needs.
Empowering professional services firms with cutting-edge data and generative AI solutions
To reach its mission to save one million lives each year by 2030, Laerdal Medical integrated Azure Speech Services into its training programs to provide more immersive and realistic simulations between patients and providers. creating. Amdocs enables service providers to improve the end-user experience across all channels and applications with a customer engagement platform that combines best-in-class cloud, AI and communications technologies. ZS Associates accelerates new project launches by 75% by improving access to collaboration and data tools with Azure and Microsoft 365. In Australia, KPMG gives employees access to her own version of ChatGPT within her Teams, allowing employees to safely explore and use technology. Drive innovation, increase efficiency, and improve people’s experiences. EY developed a generative AI chatbot to modernize payroll employee care that can answer complex questions. To expand sales force capacity and support more customers, Supply His Chain His Solutions and Service Providers Her Dematic solved the problem by running customer data and design calculations on Azure. He cut the time from her 8 weeks to 1 day. Her BPiON, a Hungarian-based digital solutions provider, deploys and maintains applications almost 10x faster. This allows a cloud-native company to extend its operational infrastructure to two new countries in less than a day.
The only way to weather uncertainty is to continue and accelerate innovation, and Microsoft itself is no exception. Over the past few years, we have used cognitive services, machine learning to deliver AI solutions to our customers., and a digital twin. Going forward, we will infuse generative AI capabilities into our consumer and commercial offerings, providing co-pilot capabilities to all the services customers know and love across the Microsoft cloud. Additionally, we work with partners, start-ups, and digital natives., We also enable our customers to leverage these same capabilities in their own solutions. We look forward to seeing what our customers create with generative AI in partnership with us. Together, the world’s most advanced AI models, achievable only in the Microsoft cloud, can be applied to meet business imperatives responsibly, securely and confidently.
