US technology companies Palona AI and Goodcall have partnered to provide customized voice AI services for the restaurant industry.
The partnership combines Goodcall’s AI platform with Palona’s voice AI to provide a solution marketed as Goodcall for Restaurants.
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Goodcall CEO Bob Summers said:
“For five years, we have witnessed the power of AI voice agents in daily operations. Together with Parona, we will dedicate that power fully to restaurants, providing them with the most sophisticated, reliable and on-brand voice AI services in the industry.”
The service is designed to integrate with point-of-sale (POS) systems, online ordering and delivery, reservations and waiting lists, and loyalty programs.
Goodcall for Restaurants takes customer calls 24 hours a day, 7 days a week, in English and Spanish.
Palona and Goodcall aim to transform restaurant phone lines into revenue-generating, data-driven channels for guest engagement.
Maria Zhang, CEO of Palona AI, said: “Restaurants still rely heavily on the phone, but service expectations have changed.
“By partnering with Goodcall, we are combining their proven expertise in AI-driven voice systems with Parona’s restaurant domain intelligence to create what the industry has been waiting for: voice AI that actually understands hospitality.”
Today, Goodcall’s AI platform supports small and medium-sized businesses with smart responses, customer relationship management, and reservation automation.
In June 2025, Palona AI announced an AI sales assistant designed specifically for the pizza, fast-casual, and quick-service restaurant sectors.
The solution, known as Restaurant AI, integrates Parona’s conversational intelligence, complex customization processing, and multimodal memory systems to address the critical foodservice challenge of consistent and accurate ordering via voice or text.
