Nice (NASDAQ: Good) Today we announced a new collaboration with RingCentral, Inc. (NYSE: RNG) the global leader in AI-powered business communications, by expanding long-term contracts over the course of multiple years to market and sell Ringcentral Contact Center™, a proven global solution for corporate-grade customer engagement powered by Nice Cxone Mpower.
The extension has been built on partnerships since 2015, and RingCentral has been cultivated since 2015, revitalizing partnerships for market participation, sales, onboarding and post-sales engagement. Extended partnerships help businesses transform and deliver AI-powered customer experiences.
RingCentral is a leader in Cloud Business Communications and has been named the Gartner® Magic Quadrant of Unified Communications as a Service (UCAAS) report for the 10th consecutive year. Additionally, Nice is a recognized industry leader in Cloud Contact Centers and CX, and has been named leader* in Gartner® Magic Quadrant TM Contact Center as a Service (CCAAS)** Report for the 10th consecutive year.
Together, the two companies have a successful track record of delivering deeply integrated UCAAS and CCAAS solutions.
“We are excited to expand our partnership with Nice and Double Down. Vlad Shmunis, founder, chairman and CEO of RingCentral . “Our customers will benefit greatly from the integration of two recognized industry leaders that other vendors cannot offer. This partnership expansion marks the next important chapter. We look forward to delivering integrated solutions powered by AI, streamlining customer interactions and increasing overall efficiency.”
“RingCentral is a leader in cloud business communications and is excited to work together to take our partnership with RingCentral to the next level, defined by the seamless convergence of AI-powered customer and employee experiences,” he said. Nice CEO Scott Russell . “The path ahead is to work together to unlock more opportunities and meet business wherever they are on their AI journey to modernize their clients, cooperation and services.”
A key component of the Extended Partnership will focus on revitalizing the Channel Partner Ecosystem, which has long been recognized and successfully sold as a major integrated solution for RingCentral contact centers equipped with Nice Cxone Mpower.
According to Joe Rittenhouse, Converged Technology Professionals, Inc. Co-CEO of “Amazing, the expansion of the Ring Central Partnership is a key win-win. We are a great advocate for this partnership and have successfully sold and deployed many large-scale enterprise transactions based on integrated UCAAS and CCAAS solutions.
“The amazing, Ring Central Partnership over the past decade has been an interesting journey and aims for outstanding success. With UCAAS and other vendors in the CCAAS market mostly integrated to reach the level of success seen in this partnership, we look forward to seeing AI and CXCX customers as follows and how Ring Central can help our customers.” Zeus Kerravala, founder and principal analyst of ZK Research .
For more information about the RingCentral Contact Center, please visit https://www.ringcentral.com/contact-center.html.
*It was recognized as a Nice Incontact in 2015 and 2016, and was recognized as a Nice Incontact in 2017, 2018, 2019 and 2020, and was recognized as a Nice Cxone in 2021.
** Recognised in the Contact Center Magic Quadrant as a North American service from 2015 to 2019.
Gartner, Magic Quadrant of Contact Center as a Service, Drew Klaus, Prilatnayake, Megan Fernandez, Pankirsches, Jason Bridge, October 28, 2024.
Gartner, Critical Capacity as a Service of Unified Communication, Rafael Benitez, Megan Fernandez, Christopher Truman, Pankirsches, October 14, 2024.
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Gartner is Gartner, Inc. and/or registered trademarks and service marks of US and international affiliates, Magic Quadrant is Gartner, Inc. and/or its affiliates are registered trademarks and are used hereby with permission. Unauthorized reproduction is prohibited.
About RingCentral
RingCentral is a global leader in AI-powered business communications, contact centers, conversation intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence, unlocks rich customer and employee interactions, providing insights and improving business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has gained the trust of hundreds of thousands of customers and millions of users worldwide. For more information, please visit ringcentral.com.
©2025 RingCentral, Inc. All Rights Reserved. RingCentral, RingCentral Contact Center, and RingCentral logos are available to RingCentral, Inc. is a trademark of.
About Nice
Nice (NASDAQ: NICE) is changing the world with AI that puts people first. Our dedicated AI-powered platform automates engagement into proactive, safe and intelligent behavior, enabling individuals and organizations to inspire innovation and behavior from interaction to resolution. Trusted by organizations in more than 150 countries around the world, Nice's platform is widely adopted across the industry that brings people, systems and workflows together, working smarter at scale, improving performance across organizations, and delivering proven, measurable results.
Trademark Note: NICE and the NICE logo are trademarks of Nice Ltd. All other marks are trademarks of their respective owners. For a complete list of Nice Marks, please visit www.nice.com/nice-trademarks.
Forward-looking statements
This press release contains forward-looking statements as the term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including statements by Russell, are based on current beliefs, expectations and assumptions in the management of Nice Ltd. (the “Company”). In some cases, such forward-looking statements may be identified by terms such as “believe,” “expected,” “seek,” “May,” “will,” “intention,” “factor,” “project,” “expected,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that may differ materially from the results set forth in this document, including but not limited to the effects of general economic and business conditions. Competition; Successful implementation of the company's growth strategy. The success and growth of the company's services as cloud software. Rapid changes in technology and market requirements. Implementing AI capabilities in certain products and services, lowering demand for our products. Unable to develop and deploy new technologies, products and applications in a timely manner. The difficulty of additional acquisitions orDifficult or effective integration of acquired operations. Loss of market share; inability to maintain certain marketing and distribution arrangements; The company relies on third-party cloud computing platform providers, hosting facilities and service partners. Cybersecurity attacks or other security incidents. Privacy concerns; such as changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effects of unexpected events, or geographical conditions arising from political instability and armed conflicts that could disrupt our business and the global economy. Ability to recruit and retain qualified personnel. The impact of various other factors and uncertainties where newly enacted or amended laws, regulations or standards are discussed in the Company and our products, as well as in filings with the Securities and Exchange Commission (“SEC”). For a more detailed explanation of the risk factors and uncertainties affecting us, please refer to the company's reports submitted from time to time with the SEC, including the company's annual report on Form 20-F. Any forward-looking statements contained in this press release will be made as of the date of this press release and the company has no obligation to update or modify them except as required by law.
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