Artificial intelligence does 30%-50% of its work Salesforce According to the CEO, in terms of engineering, coding, support and services. Mark Benioff.
That share will continue to grow, Benioff said on an episode of Bloomberg on Thursday (June 26th) .Circuit with Emily Chan. ”
“We all have to grab our heads around this idea that AI can do what we were doing before.
Industry-wide, the “digital labor revolution” enabled by AI tools adds up to $3 trillion to $12 trillion in digital labor It's being expandedincluding AI agents and robots, Benioff said.
“We're more automated,” Benioff said.
Asked about the risks of implementing AI tools, Benioff said security is always Challenge, But that hallucination is It's been reduced For Salesforce to add more information to make AI more accurate.
“In our own work, we have hundreds of thousands of conversations, and only ourselves and the company are with our customers. We have about 93% accuracy,” Benioff said. “Even the large brands and large companies we work with. Disneyabout 93%. ”
Speaking of typical AI agents, Benioff says, “What's wrong? It was intended be. ”
“These are agents who make you more productive, cut costs, and make things easier,” he said.
Benioff said Salesforce was asked about an earlier statement that by the end of the year, it had 1 billion AI agents on its platform.
“We have around 5,000 customers currently rolling out this. The number of agents born is amazing,” Benioff said. “More and more, this is the most exciting thing we've grown to date.”
Salesforce I said It was scheduled to be acquired on May 27th. Informatica In a $8 billion deal, addition Informatica's cloud data management capabilities enhance agent ai Features of Salesforce's Customer Relationship Management Platform.
About two weeks ago, May 15th, I was working He said he had planned it Get it convergence.ai Accelerate the development of the next generation AI Agent.
Salesforce sees demand Data Cloud Services as companies recognize To better organize your data To fully tap on AI power, Gabriel TaoSalesforce's Senior Vice President of Product Management told Pymnts in an interview posted in April.
“We prepare agent data for the age of agents,” Tao said. “We are extremely excited to continue being world class and create an agent experience.”
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