A global survey of 600 IT leaders highlights this concern, revealing that while the potential for generals to transform their work is widely recognized, the digital infrastructure of most organizations is unprepared. This is not about minor adjustments. It's about the fundamental needs of reconstruction.
While 79% of IT leaders believe that Gen AI can improve the quality of their jobs, they believe that current digital workplace tools will effectively support productivity, engagement and innovation. 89% agree that only a fundamental overhaul of digital infrastructure will allow Gen AI to truly realize its promise.
From this insight Lenovo Works Reborn Research Series 2025identifying both the opportunities and key challenges presented by Gen AI, highlighting the urgent need for IT transformation. To realize the true value of Gen AI, organizations need to start with technology infrastructure and rethink their operational frameworks.
The urgent need for IT conversion
The need for IT conversion becomes clear when you consider the many opportunities AI offers. This is not just another software upgrade. It's a catalyst to redefine how teams work together, ignite creativity and increase productivity.
Imagine instant translation breaking down barriers to global communication, freeing skilled employees from repetitive tasks, focusing on groundbreaking ideas, and streamlining complex processes with intelligent automation.
It's no surprise that almost half (49%) of IT leaders view employee experience as their top priority. In fact, according to 2025 CIO Playbook: It's time for AI-Nomic'sIncreased productivity is the organization's main business goal for 2025.
However, this report highlights the key hurdles IT teams face, particularly when providing personalized experiences and automating IT support.
The majority of IT leaders (63%) understand the importance of a customized digital workplace, but due to the lack of adaptable tools, many organizations struggle to unlock productivity with a one-size-fits-all approach. And despite 61% of people recognizing the value of Gen AI-driven IT support, actual implementation remains a challenge.
The answer is not a simple patch. A complete architectural shift is required. Gen AI needs to be embedded at the heart of your workplace IT strategy.
Seamless integration allows AI to intuitively understand the needs of individual employees and automatically configure tools and workflows. Maintain AI-powered IT support and predict and resolve issues before they impact productivity.
Proactive changes are required to realize these benefits. Gen AI offers the possibility to free teams to focus on strategic innovation, but it also gives organizations the opportunity to set them apart from others. In fact, 76% of IT leaders say that companies that don't empower AI employees are behind in the next year or two.
Three steps to the workplace at AI Ready
I think leaders are in pivotal moments, but they must move beyond progressive interests and strategically weaves the general into the heart of the organization. This requires strong partnerships with executive peers, a shared vision, and courage to lead major change.
“Reinventing workplace productivity” We'll outline three important steps on this journey.
1. Simplify and personalize your employee experience. Adjust digital tools, workflows and applications to suit individual roles and work styles, enabling employees to leverage Gen AI to maximize productivity and innovation.
2. Use AI to automate your IT processes. Use Gen AI to manage your workplace devices and IT support, free up resources for valuable tasks, and ensure seamless operations.
3. Transform your workflow for value creation: Redesign existing workflows and processes to fully realize the capabilities of Gen AI and drive innovation.
By prioritizing personalization, intelligent automation, and rethinking workflows, businesses can build workplaces that truly unlock the possibilities of Gen AI. WorksReborn Research Series 2025 I've just started. Building a Gen AI-led future requires strong leadership and a willingness to rebuild. Are you ready to take the necessary steps?
