This innovative platform is designed to drive operational excellence and enhance customer engagement.
Wipro, a leading technology services and consulting company, has announced a strategic partnership with Hewlett Packard Enterprise (HPE) to deploy GenAI solutions within its new Customer Experience Centres (CECs). Wipro Cloud Studio CodatiOffice will serve clients globally and the solution is powered by Wipro's Smart Operations Platform and HPE. Machine Learning Development environments that improve operational efficiency and customer experience.
Based on field-tested results, the solution is designed to reduce the mean time to resolution (MTTR) of GenAI applications by approximately 50%, reduce incident inflow by 30%, improve overall equipment effectiveness (OEE), and reduce process cycle times to drive continuous operational excellence, benefiting industries that are heavily dependent on customer service, IT support, and operations, such as financial services, healthcare, and manufacturing.
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Moreover, this solution offers clients the flexibility to choose from a variety of options. Large-scale language models (LLM) can be chosen based on each company's unique business needs.
Jo Debecker, Managing Partner and Global Head, Wipro FullStride Cloud, said, “This joint development of the GenAI platform is a testament to our long-standing strategic partnership with HPE and our unwavering commitment to delivering advanced AI solutions at our new Customer Experience Center. This practice-focused center will showcase the potential of HPE machine learning development environment and Wipro's cutting-edge solutions. Together, we will push the boundaries of innovation to help our clients realize their business objectives.”
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Marc Waters, senior vice president, Global Sales, HPE, said: “Our collaboration with Wipro has been proven over the years, and this expansion to include AI solutions is a major step forward. Wipro's deep technical expertise and HPE's AI technologies are a powerful combination that accelerates time to value for our customers. Embedding the HPE Machine Learning Development Environment as part of Wipro's GenAI customer experience will enable customers to develop and deploy AI models faster by integrating with popular machine learning frameworks and simplifying data preparation.”
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