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In this week’s News and Views podcast, Francis, Claire and Tom tackle the latest in the fintech industry. We begin with the discussion surrounding the UK Treasury’s latest Annual Fraud Report, which revealed that financial fraud stole £1.2 billion from him in 2022.
Next, the three turn to Tovie AI’s report to learn how AI and automation can help eliminate awkward conversations for debt collectors while empathizing with customers.
Finally, they discuss whether physical cards still exist in the modern world of payments.
This week’s discussion points are:
- How will the industry react if fraud doesn’t drop significantly over the next year?
- Lack of AI-powered empathy may be just what you need when it comes to debt collection
- Are physical cards still valuable?
Listen to news and view podcasts on your favorite platform.
Read the articles discussed in this episode.
UAE Gains Access to New Credit Services With RAKBANK Credit Card
https://thefintechtimes.com/collaborative-action-to-combat-scams-1-2billion-stolen-uk-finance/
https://thefintechtimes.com/tovie-ai-publishes-uk-debt-collection-report-highlighting-need-for-empathy-in-debt-collection/
