JAKARTA – Mukesh Ambani’s conglomerate does not want India to become just an artificial intelligence or AI market. The billionaire owner of Reliance Industries is bringing AI to the services people use most often: calls, mobile applications, and home devices.
TechCrunch reported on Saturday, June 20, that Reliance announced a number of AI services at its annual general meeting on Friday. The most impressive product is Jio Call Agent, an AI assistant that can participate in calls.
The service allows you to copy conversations, create summaries, order taxis, order food, and make reservations. Users simply say “Hey Jio”. The service is expected to launch later this year for over 500 million Jio users.
Jio does not make its services separate applications. Reliance embeds it directly into the communications network. In this way, AI could be primed as an embedded feature in calls, potentially reducing users’ dependence on third-party call assistant applications.
Reliance has also introduced a new AI-based version of MyJio. The app can perform user commands in everyday language, from eSIM activation to roaming package selection. An eSIM is a digital SIM card built into the device, so users do not need to install a physical card.
For the home, Reliance has launched TeleFrame, a smart screen that uses AI agents to display information and recommendations. For example, weather forecasts, schedules, household reminders, etc. This product follows the same path as Amazon and Google through home AI assistants.
Reliance’s ambitions go beyond new features. India is building its own AI capabilities at a time when technology companies from the US and China are dominating.
Through Reliance Intelligence, which it launched last year, the conglomerate wants to build AI infrastructure and services for consumers, businesses, and governments. Its services also cover support for 22 Indian languages.
“India cannot be just a consumer of AI created in other countries. India must become a creator, a user and a global leader in AI,” Ambani, 69, said.
According to TechCrunch, Reliance is also expanding its collaboration with Google, Meta, and Nvidia. Earlier this year, the company announced plans to invest $110 billion in AI infrastructure. AI infrastructure includes the data centers, chips, networks, and computing systems needed to run artificial intelligence services.
During the conference, Reliance also launched AI services for health, education, agriculture and MSMEs. The company’s products are named JioHealthIQ, JioLearnIQ, JioKrishiIQ, and AI Vyapar. All of these are designed for use in many Indian languages and to suit local needs.
There’s more news for investors. Ambani said the Jio Platforms board has approved the draft prospectus for the IPO. An IPO is an initial public offering of shares. The plan includes issuing up to 270 million new shares, according to a filing with the exchange.
However, Reliance’s AI enhancements also raise big questions about user data. This AI service affects calls, apps, and home devices. Reliance says the service runs with user consent. However, the company did not say whether data from the product will be used to train AI models or shared with technology partners.
This question is sensitive because AI requires large amounts of data. The closer a service is to users’ daily activities, the greater the company’s responsibility to protect privacy.
Reliance’s ambitions come at a time when many Indian companies still rely on foreign AI models and cloud computing services. Cloud computing is a service that stores and processes data through internet servers instead of on your own device. This risk was recently brought to light by Anthropic’s restricted access to some of its newest models. Decisions made abroad can have a direct impact on Indian startups and AI companies.
Therefore, many Indian conglomerates have started building their own technology stacks rather than simply borrowing those of global companies.
Last week, Reliance announced a partnership with Mehta to build an AI data center in the western Indian state of Gujarat. With this move, Meta continues to invest in Jio Platforms and its joint venture to develop AI solutions for corporate customers in India and international markets.
Trust is not alone. Tata Consultancy Services, Infosys, and Adani Group are also expanding their AI efforts and partnerships with global players such as Anthropic, Google, and OpenAI.
For Reliance, the stakes are high. Jio is preparing for IPO. The company also needs new sources of growth after its stock price has fallen about 17% this year.
English, Chinese, Japanese, Arabic, and French versions are automatically generated by AI. Therefore, there may still be inaccuracies in the translation. Always refer to Indonesian as the primary language. (Systems supported by DigitalSiber.id)
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