Kolibri combines pre-built use cases, enterprise governance, and open orchestration to deliver production-ready AI in weeks
Konecta, a global leader in customer experience (CX) and digital services, today announced the launch of Kolibri, an agent AI orchestration platform designed to help enterprises move from AI experimentation to production.
Organizations across all industries are realizing the potential of agent AI, but too many are still stuck in “pilot purgatory.” Challenges are no longer ambitions. Safe and secure deployment at scale. Kolibri is designed to fill that gap.
The platform provides organizations with a library of cross-industry and industry-specific agent AI use cases that are up to 80% pre-built, pre-tested, and secure. The final 20% is tailored to each client’s systems, sector, workflow, and business goals. Kolibri is built on insights from Konecta’s 25 years of customer experience across 500 clients and 1 million customer resolutions daily, bringing operational and domain expertise to how agent AI is designed, deployed, and managed.
Ready-to-deploy use cases cover the most common and costly challenges in customer operations. These include areas such as billing management, technical support, reservations, claims handling, collections, returns and refunds, order tracking, customer testimonials, and email triage. Agents don’t just respond; they update records, process transactions, and complete workflows end-to-end, with every decision logged and auditable in real-time.
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One ecosystem. Full control.
Kolibri connects customer data, enterprise systems, communication channels, AI agents, and human experts in a single ecosystem. Organizations can automate and orchestrate processes from start to finish while maintaining visibility and control over performance, cost, and governance. Human expertise remains embedded for monitoring, quality, and escalation.
The platform is designed for complex and regulated sectors such as banking, telecommunications, energy, mobility, retail, travel and tourism. Kolibri is powered by Koneta’s ISO 42001 certified AI management framework, one of the few in the customer experience industry, with cybersecurity controls, compliance policies, observability, and audit trails built into every deployment.
Open architecture. There is no lock-in.
Kolibri is built to work alongside your existing enterprise technology stack. Its open architecture integrates with CRM, CCaaS, data, ticketing, and communication systems. Integrate technology from partners like Google Cloud, Eleven Labs, Uniphore, CrewAI, NiCE, and Salesforce. As AI models evolve, organizations will be able to adopt better or more cost-effective options without being tied to a single model, provider, or unique environment.
Predictable costs. Built-in FinOps.
Kolibri addresses one of the biggest concerns about scaling agent AI: unpredictable costs. Its commercial model is built around specific business use cases, rather than fixed licenses per agent or token-based pricing. The built-in FinOps dashboard provides real-time visibility into token consumption and AI compute costs, allowing organizations to route workloads to the most cost-effective models and optimize spend without sacrificing performance.
“We’ve seen hundreds of AI projects fail on the way to production rather than demos. The gap is never the technology; it’s a lack of operational knowledge. What regulated industries actually need? That knowledge takes decades to build. Kolibri is a way to make it deployable.” Konecta CEO Nourdine Bihmane said:
“We’re not here to sell software and walk away,” Nourdine Bihmane added. “Once Kolibri goes live, Koneta employees will run Kolibri alongside our clients. Because we are committed to our customers’ business outcomes, we are in the game in a way that pure technology vendors never do. This changes everything about how we build platforms.”
Colibri is available now. Clients can explore a complete use case library and test deployments directly on the platform. New use cases are added continuously.
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