Union MoS (I/C) Jitendra Singh. File |Photo Credit: ANI
The Center on Saturday (May 30, 2026) unveiled an artificial intelligence (AI)-enabled chatbot that will help citizens file complaints online against government departments.
Union Minister of State for Human Resources Jitendra Singh termed the launch of a chatbot named ‘Samadhan Didi’ here as ‘democratization of the public grievance redressal mechanism’ in the country.
Singh said citizens can lodge complaints by simply speaking to the chatbot in their own language and explaining their concerns in plain language, without having to know which ministry, department, category or subcategory the complaint falls under. According to the minister, the chatbot will understand the concern, ask a few relevant clarifying questions, automatically identify the appropriate ministry, department, category and subcategory, and submit the complaint to the appropriate authorities.
Developed by the Department of Administrative Reforms and Public Grievances (DARPG) in collaboration with Bbashini (an AI-powered tool), the chatbot is developed within secure government infrastructure to ensure data privacy. At the launch event, the chatbot was live demonstrated and tested in various Indian languages.
The Minister said chatbots will make public grievance redress simpler and more accessible, and an important step towards making it truly multilingual.
Singh called on states and other stakeholders to adopt AI-driven voice assistance tools like ‘Samadhan Didi’ and integrate them into state-level grievance redressal portals to address the last mile.
further complaints
Highlighting the paradigm shift in the public grievance redressal mechanism in the country during the last 12 years of the Modi government, he said that when the government came to power in 2014, public participation in the grievance redressal system was limited and only around 200,000 complaints were registered annually through the CPGRAMS (Centralized Public Grievance Redressal Monitoring System) portal. CPGRAMS allows citizens to file complaints against government departments online.
Singh said the number of complaints received through the system has now increased to more than 2.5 million each year.
Mr Singh said the complaint resolution rate is now over 95 per cent, a change that reflects the public’s growing confidence in the government’s responsiveness and citizen-centric approach.
The minister said the chatbot reflects a commitment to governance that reaches down to the last citizen.
He said India’s linguistic diversity must be an enabler, not a barrier, and embody the spirit of an independent and technologically sovereign India, where every citizen’s voice is heard in their own language and in their own language.
Singh said efforts are underway to expand language accessibility on the CPGRAMS platform.
Apart from the 22 languages of the Eighth Schedule of the Constitution, regional and indigenous languages such as Bhojpuri, Garo, Khasi, Mijo and Bodhi are being gradually incorporated to further increase the inclusiveness of the people from diverse linguistic backgrounds.
issued – May 30, 2026 9:37 PM IST
