SysAid, a leading provider of AI-first enterprise and IT service management solutions and a pioneer in Agentic AI for IT, announces the availability of new enhancements to SysAid AI Agent Builder, now available to all customers. Nine months after first bringing AI Agent Builder directly into the hands of IT teams, SysAid is releasing its next big evolution, shaped by extensive real-world usage and customer feedback.. The new release introduces a complete agent coding experience, allowing AI to autonomously interpret requirements, generate production-ready code, and validate its own output, significantly accelerating the creation of enterprise-ready AI agents.
AI Agent Builder transforms your Builder chatbot into an autonomous development agent that can gather missing information, create detailed implementation plans, and retrieve relevant API documentation before writing code. Powered by advanced Sonnet 4.5 models, the system works in small, iterative steps, allowing you to identify problems early and continuously self-correct. Once the code is generated, AI Agent Builder initiates a series of automated testing and fixing cycles until the agent runs successfully, reducing manual troubleshooting and delivering consistent, high-quality results.
This release also introduces conversational scheduling, allowing users to add scheduled runs to AI agents directly within the AI Agent Builder experience.
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SysAid AI Agent Builder comes with the continued expansion of the SysAid library, which includes over 100 pre-built and ready-to-deploy AI agents for widely used platforms such as Microsoft Teams, Jira, and Splashtop, available on the SysAid Marketplace. These agents help organizations accelerate time to value and increase the scope of automation across IT workflows.
Engagement across SysAid’s Agentic AI platform continues to grow exponentially. Copilot usage has been steadily increasing, with more than 60% of end users using it monthly. Organizations are also running AI agents more frequently, generating thousands of autonomous runs each month. Adoption of custom-built AI agents is accelerating in parallel, with customers now creating hundreds of their own agents and seeing significant month-over-month increases in agent-triggered interactions.
“The enhanced SysAid AI Agent Builder represents an important milestone in the evolution of Agentic AI,” said SysAid CEO Avi Kedmi. “As the first company in the market to bring AI Agent Builder directly into the hands of customers, we have nine months of real-world insights from organizations using AI Agent Builder at scale. These latest advances are the result of that experience and introduce a truly autonomous development approach, enabling IT teams to build and scale AI-driven workflows faster, more reliably, and with more confidence.”
SysAid continues to advance its leadership in Agentic AI, helping organizations modernize their IT operations with secure, autonomous AI agents that can perform tasks, solve problems, and orchestrate workflows across the enterprise.
