Today at Amazon Business’ Reshape conference, Amazon announced a number of new AI-powered solutions, including Amazon Business Assistant, which helps organizations discover savings, automate everyday tasks, and make spending easier and more efficient. Dido Priestman reports on the event.
All of these innovations are powered by Amazon Bedrock, AWS’s fully managed service for building and scaling generative artificial intelligence (AI) applications, and represents the next step in Amazon Business’ smart business buying journey. Amazon Business takes the best of Amazon — everyday low prices, a huge selection, and a convenient shopping and shipping experience — and customizes it with a diverse supplier network, a reliable and adaptable global logistics system, customizable workflow features, and intelligent automation tools to meet the needs of every organization, including 97 of the Fortune 100 companies and hundreds of thousands of small business customers around the world.
“For more than a decade, we’ve been redefining how organizations manage purchasing by delivering a faster, smarter, and more transparent buying experience,” said Shelley Salomon, vice president of Amazon Business. “Amazon Business combines a huge selection and competitive pricing with enterprise-grade tools (multi-user accounts, approval workflows, and deep analytics) to help businesses manage their business purchasing and run more efficiently. Now, with new tools powered by AI, we help organizations reduce costs, make data-driven purchasing decisions, and get support when and where you need it.”
Conversational business purchasing experience
Starting today, Amazon Business users in the United States can access Amazon Business Assistant at no additional charge. The assistant combines Amazon’s deep understanding of purchasing with smart conversational support to instantly provide organizations with interactive and easy-to-understand recommendations for using and configuring their Amazon Business accounts. The Assistant also recommends ways to buy more efficiently based on your past purchase history and continues to learn over time by interacting with you and evaluating your feedback. Users can access Amazon Business Assistant by clicking the orange icon in the bottom right corner of their Amazon Business account page on their desktop or laptop. When we identify opportunities to make purchases easier or more efficient, tools appear on your account page and provide support based on your account settings.
AI-enabled savings opportunities with Business Prime
In the coming weeks, Business Prime members in the U.S. will have access to Savings Insights, a new Amazon Business Analytics feature that reduces the time you spend understanding purchasing trends and finding savings. This AI-enabled tool analyzes your purchase history, pricing patterns, and account settings and makes recommendations through an easy-to-read, ready-to-use dashboard. Business Prime members with paid plans can log in to their Amazon Business account and[Amazon ビジネス分析]You can access Savings Insights by navigating to the tab. From there, members[Savings Insights]You can select a tab to view a comprehensive dashboard that highlights eligible savings opportunities such as quantity discounts on bulk purchases, lower price options from the same seller, better value pack size options, Subscribe & Save, and more.
Expense abnormality monitoring
Administrators of US Business Prime Enterprise plans can use spending anomaly monitoring to automatically detect and manage unusual purchasing patterns. This feature helps administrators efficiently monitor their organization’s purchases without implementing restrictive controls. The easy-to-use dashboard analyzes past purchases, pricing, and account settings and alerts managers to potential fraud in four key areas: orders from rarely purchased categories, irregular item repurchases, excessive daily spending patterns, and split purchases that can circumvent approval thresholds. To use spending anomaly monitoring, administrators of Business Prime Enterprise plans can log in to their Amazon Business account and[ビジネス分析]Go to tab. From there, the account administrator[インサイト]Go to tab,[異常な支出]Select.
Elevate business operations from reactive to predictive decision-making with AI-driven solutions
Amazon Business and Amazon Web Services (AWS), in collaboration with Deloitte, are announcing two new intelligent solutions designed to help industrial businesses optimize their purchasing and procurement operations. Built on Deloitte’s IntelligentOps platform and powered by Amazon Bedrock and Amazon SageMaker AI, these solutions are designed to help users move from reactive problem-solving to proactive decision-making. These industry-specific solutions leverage Amazon’s logistics expertise, AWS’s AI capabilities, and Deloitte’s industrial knowledge to streamline business sourcing operations through proactive, AI-powered decision-making in manufacturing and energy.
Supply chain optimization
Available to select manufacturers in early 2026, this AI-powered solution analyzes patterns and proactively predicts potential parts and inventory disruptions. This industrial manufacturing solution uses AI agents to simplify order management, supplier quality monitoring, and demand forecasting, helping improve transparency and control. When potential disruptions are identified, the solution alerts manufacturers and makes recommendations, such as reallocating existing inventory or expediting the shipment of compatible parts to minimize production delays. The solution will be expanded to the industrial sector later this year. Factory managers can log into their dashboard through their Amazon Business account to manage orders, review material needs, and proactively plan production schedules.
These AI-powered solutions represent a major advance in helping industrial manufacturers and utilities operate more efficiently and reliably. As these solutions evolve and expand across sectors, businesses will be able to make more informed decisions, better serve their customers, and build more resilient operations for the future.
From sole traders to Fortune 500 companies
Since launching in the U.S. in 2015, Amazon Business has helped businesses of all sizes with unmatched selection, deep discounts, and smart features. Amazon Business continues to be a priority for the company, with strong adoption and positive customer feedback driving total annual sales of more than $35 billion. Amazon Business actively serves more than 8 million organizations worldwide, excluding emerging regions, including 97 of the Fortune 100, 66 of the FTSE 100, and 38 of the DAX 40. Procurement and business leaders benefit from convenient delivery options for hundreds of millions of supplies across categories such as office, IT, janitorial, food service, and more, along with features tailored to their business, including a curated site experience, Business Prime, business-specific pricing and selection, single- and multi-user business accounts, approval workflows, purchasing system integrations, payment solutions, tax exemptions, and dedicated customer support. Amazon Business works closely with customers to understand their business purchasing challenges and continues to develop new technologies that make it easier for organizations and managers to define, meet, and proactively measure purchasing budgets and goals. Amazon Business is currently a strategic partner for companies in 11 countries, including Australia, Canada, France, Germany, India, Italy, Japan, Mexico, Spain, the United Kingdom, and the United States.
