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Important points of ZDNET
- Most companies do not expect AI fuel layoffs, research finds.
- Some technical instructors say AI can automate a huge number of jobs.
- AI-up skills are becoming a “necessity.”
Are you worried about AI doing your job? Don't be afraid: new research suggests that most business leaders don't plan to replace their employees with machines – not many of them anyway.
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According to Recent surveys From Creatio, a customer relationship management (CRM) platform that is shared exclusively with ZDNET, only 11% of executives believe that adopting an organization's AI tool will lead to “significant workforce reductions.” The majority (84%) say new AI systems, particularly agents, will provide additional support to current employees, and perhaps even create new roles.
Collaboration and exchange
Creatio, which echoes general marketing backlash from high-tech developers selling AI agents, says the results of its new research show that technology can help automate daily tasks and help free human workers to focus on more meaningful tasks.
Some tech companies are beginning to explicitly lean towards that element of human and cooperation in their efforts to sell products to corporate clients. On Thursday, for example, Asana announced the beta launch of a new agent suite called AI teammates, designed to act as virtual colleagues, like many other agents.
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Based on a survey of over 550 business “decision makers,” Creatio's report analyses the impact of new AI tools on the specific skills listed in recruitment, finding that technology shifts more frequently than completely replacing the requirements of many roles.
Prediction and fear
Some prominent figures in the tech industry predict that AI will quickly replace the massive amounts of human workers from various industries. For example, humanity CEO Dario Amodei said in May that the technology could eliminate half of all white-collar jobs within the next five years. Openai CEO Sam Altman writes that “all classes of work” could disappear.
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So it's no wonder the fear of AI-driven layoffs is so widespread. More than 70% of US adults worry about their future impact on the job market, according to a recent poll conducted by Reuters and Ipsos. A recent LinkedIn study found that under the high-end pressures of AI, many workers are lying about their skills with technology to feel competitive. AI has also reduced the number of engineering jobs available to recent graduates, for example.
Carefully upskill
AI is still in its early stages. This means that it is too early to say for sure whether a widespread industrial revolution-scale work movement will occur in the future.
Also, according to Google's 2025 DORA report, AI supports strong development teams and hurts weak teams
For now, as Creatio's new research suggests, business leaders will be wise enough to focus their efforts on training current employees to productively use them.
“As they adapt to advanced levels of production and broader responsibility, “high-end scaring shifts from nice to need,” the company wrote in its report. Recent research has found a correlation between heavier use of AI and stress in the workplace, so one of the challenges in the adaptation process can be burned out.
