WASHINGTON, DC – About a third (31%) of Americans say they trust their business as a great (3%) or partial (28%) to use artificial intelligence responsibly. Americans' trust in the responsible use of AI has improved since Gallup began measuring this topic in 2023. Still, less than half (41%) say they don't trust their business very much when it comes to using AI responsibly, while 28% say they don't trust them at all.
### Embeddable ###
These findings from the Bentley University-Gallup Business in Society Survey are based on a web survey that includes 3,007 US adults using a Probability-based Gallup panel conducted between May 5 and 12, 2025.
Most Americans are neutral about the impact of AI
When asked about the net impact of AI – whether it does more harm than good – Americans are increasingly neutral about its impact, with 57% now saying it does equal harm and good. This figure is up from 50% when Gallup first asked this question in 2023. Meanwhile, 31% now believe that AI is doing more harm than good than good, starting from 40% in 2023, while a stable 12% believe it is better than harm.
### Embeddable ###
The decline from 2023 to 2025 in the proportion of Americans who believe AI will do more harm than good is driven by improved attitudes among older Americans. Generally speaking, older Americans are less concerned than younger Americans when it comes to the complete impact of AI on society. Skepticism about AI and its impact exists in all age groups, but it tends to be higher among younger Americans.
Most Americans are worried about the impact of AI on their jobs
Those who believe that AI is more harmful than good may have at least partially thought about the impact of technology on the job market. The majority of Americans (73%) believe that AI will reduce the total number of jobs in the US over the next decade.
### Embeddable ###
Young Americans, ages 18 to 29, are a little optimistic about the possibility that AI will create more jobs. 14% of people aged 18 to 29 say that their total employment increases compared to 9% of people aged 30 to 44, 7% of people aged 45 to 59, and 7% of people aged 60 and over.
Conclusion
As AI becomes more common in personal and professional settings, Americans report that businesses are increasingly confident in using responsibly and comfortable with the overall impact.
Still, concerns continue about the impact of AI on employment, with almost three-quarters of Americans who believe the technology will reduce employment opportunities over the next decade. Young adults are somewhat optimistic about the potential for job creation, but they are cautious too. Still, concerns about ethics, accountability, and the unintended potential consequences of AI are the best mind for many Americans.
These results highlight the challenges companies face when deploying AI. It should not only demonstrate the benefits of technology, but also demonstrate that it does not sacrifice the trust of workers and the broader public through transparent practices. How businesses address these concerns will play a central role in shaping whether AI will ultimately resist or resist in the coming years.
Learn more about how Bentley University Gallup Business in Society Research work.
Learn more about how Gallup Panel works.
### Embeddable ###
