Samsung integrates artificial intelligence into its devices and platforms, and it appears that it is now using the technology to sell more products and provide support to consumers.
The new report shows that Samsung has developed an artificial intelligence-driven chatbot for its customers with the aim of providing better customer service. Pilot services have been launched at online stores in Korea and several retailers.
Customers can get more information on many Samsung products, including mobile devices and consumer electronics, through this chatbot.
Rather than a standard chatbot experience using preset responses, it uses AI to respond more accurately and provides personalized product recommendations based on the unique needs of the customer.
It also provides details on how to make the most of all the features the product has to offer. If a customer needs repair support, the chatbot will explain the necessary measures and also provide estimates of repair costs.
Chatbots not only convey all the information through text but also images, but also make it easier for customers to understand the information presented. The chatbot is accessible from both PC and mobile devices.
The report says that once Samsung resolves any of the issues that are emerging during the pilot program, it intends to fully deploy the chatbot on its online store by the end of this year.
