3Expands 3Clogic and ScreenMeet Partnership to expand ServiceNow-equipped customers, supporting Voice AI and Rich Video Collaboration

The latest partnerships will help leading managed service provider Solugenix provide a smarter experience with AI, voice and remote support for restaurant franchise customers.

Rockville, Maryland., July 22, 2025 /prnewswire/- ScreenMeet, the contact center platform powered by dedicated AI for 3clogic, serviceNow® and the sole ServiceNow native provider of AI and video-based remote support, today announced its expansion of its strategic partnership. Collaboration between both ServiceNow certified build partners will focus on delivering unified voice AI and video experiences across both IT, HR and customer support for businesses that currently leverage the platform.

According to recent Gartner¹ Reports show that as genai continues to evolve, companies may move from traditional multi-channel to seamless multi-modal experiences. By embedding advanced voice AI self-service, enterprise-grade contact center capabilities, and rich video collaboration directly into the ServiceNow platform, 3CLOGIC and SCREENMEET EMPAWERIT IT Support Managers, Contact Center Directors and Customer Experience Leaders resolve incidents faster, reduce desires, and cause higher satisfaction.

“Our customers want one glass pane for all their support interactions,” explains Denis SeynhaeveCEO of 3clogic. “Combined with Voice AI, Contact Center Platform and ScreenMeet video collaboration, we are transforming ServiceNow into the ultimate support hub.

Important benefits of ServiceNow's 3Clogic + ScreenMeet collaboration:

Unified voice AI, intelligent routing, rich video collaboration – 3CLOGIC and SCREANMEET convert ServiceNow into an end-to-end support hub, embedding voice AI bots, self-service automation, and advanced IVR routing in addition to parakeet text video, co-browsing, and screen share. While routine enquiries are handled by AI in a seamless handoff to live agents routed to the appropriate skill group, ScreenMeet's video tools allow users to see exactly what they see, whether the agent will troubleshoot POS failures or guide them to software setup.
Seamless integration with ServiceNow workflows– Both 3Clogic and ScreenMeet integrate with ServiceNow to leverage the platform's AI capabilities and existing digital channels. This ensures that audio and video-driven interactions automatically trigger ServiceNow tasks, updates, and analysis, providing end-to-end traceability and insights.
Agent Automation and Optimization – By combining 3Clogic's automatic call recording, real-time call transcription, and Genai-Powed Call summary (a summary of Genai-Powed Call, each automated with the correct ServiceNow records), the agent spends no time writing down notes or hunting recordings with AI summary of ScreenMeet's video chat and screen sharing sessions. 3CLOGIC and SCREENMEET POPICLETENTERGENT AGENT notes and update records (incidents, cases, etc.) are automatically released automatically to free your support team to focus on complex issues rather than manual documents.
Enhanced Reporting and Insights – 3CLOGIC Feed Real-Time Contact Center Metrics – Call Volume, Queue Health, Sentiment Score – Directly to the ServiceNow dashboard, ScreenMeet captures and stores session data, system information, recordings, and platform-generated summaries. This unified data model provides concatenated wallboards and reports, giving managers a holistic view of audio-video interactions, providing actionable insights to continuously improve workflows and drive performance.

Real-world use cases
“We look forward to using 3Clogic and ScreenMeet together to seamlessly route all support requests to a single unified flow, connecting customers instantly with agents, and launching live video sessions without channel hopping,” he explains. Chris AntonelliEVP from Solugenix, the leading managed service provider that caters to the world's largest restaurant franchises. “Cooperative solutions allow teams to see exactly what their customers are seeing, guide them step by step, and resolve issues faster.

“Video chat dramatically reduces the time to resolve,” he adds Lu Gerciathe COO of ScreenMeet. “If agents can see the exact device, screen, or environment, they eliminate long front and back. Together with ServiceNow's 3Clogic, we provide a fast, efficient, secure, unified experience.”

Availability and next steps
Combined 3clogic + screen meet integration is generally available today. Enterprise organizations running ServiceNow IT Service Management, CRM, industry workflows, or employee service centers can join the ServiceNow account team or visit the 3CLOGIC and SCREANMEET websites for more information.

Additionally, 3Clogic and ScreenMeet will be sponsored and will be participating in many upcoming ServiceNow Fall events, including ServiceNow AI Summits. Atlanta and Dallas Just like the World Forum Event new york, Chicago, Munich, Londonand Amsterdam.

Approximately 3clogic
3Clogic transforms the customer and employee experience with Cloud Contact Center Solutions, dedicated to strengthening today's leading CRM and customer service management platforms. Available and utilized worldwide by world-leading brands, this product empowers enterprise organizations with innovative features such as intelligent self-service, generation AI, conversational AI, agent automation and coaching, and AI-powered sentiment analysis. For more information, please visit www.3clogic.com.

About Screen Meat
ScreenMeet is a cloud-native remote support and collaboration platform. It is designed to be seamlessly embedded in major CRM, AEM and ITSM systems such as ServiceNow, Tanium, and Salesforce. ScreenMeet features browser audio, video, co-browsing and remote takeover capabilities, eliminating downloads and manual workflows. Trusted by over 50,000 agents and 400 million end users around the world, ScreenMeet offers a secure AI enhanced support experience that modernizes contact centers, helping desks in the digital age. For more information, please visit www.screenmeet.com.

¹ https://www.gartner.com/en/newsroom/press-releases/2024-12-11-gartner-predicts-that-30-percent-of-fortune-500-companies-offer-service-through-asingle-ai-enabled-channel-2028