As AI moves from pilot projects to production scale deployments, organizations are beginning to achieve measurable returns.
With an average ROI of 1.7x, AI is no longer a future promise. This is the current performance driver. Large organizations unlock ROI and efficiency through AI-driven business operations.
New report from Capgemini Research Institute, AI in Action: How Gen AI and Agents Redefine Business Operationsexplores how GEN AI and Agent AI systems transform business operations across supply chains, finance, customer service, and people's operations. From cutting costs to making faster decisions, AI is reshaping the way businesses operate.
The key findings from the report are as follows:
- AI offers real business value: 40% of organizations expect aggressive ROI from AI within one to three years, and an additional 35% within three to five years. AI agents promote improvements in efficiency, accuracy and customer satisfaction.
- Investment in AI is accelerating: 62% of organizations increased GEN AI spending in 2025, with 36% allocating dedicated capital. The proprietary model is preferred by 77% of executives because of their performance and integration capabilities.
- The adoption of agent AI is rapidly increasing. The use of AI agents, including multi-agent systems, has more than doubled in one year, with 21% of organizations currently in operation. Production scale expansion is expected to increase by 48% in 2025.
- AI is rebuilding core business functionsprovides cost savings of 26-31% across supply chain and procurement, finance and accounting, and customer and people's operations.
AI in Action: How Gen AI and Agents Redefine Business Operations An essential reading for business leaders, technology decision makers, governance teams and investors looking to understand the transformational potential of GEN AI and Agent AI. Provides organizations with key steps to developing AI-driven business operations.
- Build a strong foundation for AI preparation
- Create AI-Ready workforce through change management and cultural transformation to enable smart people – AI Collaboration
- Develop a powerful approach to handling redesigns to maximize the potential of Agent AI
- For the benefits of transformation, embrace agent AI
- Focus on cost containment
- Devise clear strategies for scaling AI across the enterprise.
To discover how AI can rebuild enterprise operations and learn how to scale AI for lasting impact, download the report now.
