A group of technology and business leaders has identified artificial intelligence (AI) as a key advancement that can be combined with human ingenuity.n October 3, Georgetown University McDonough Business School AI and Work Summit.
The summit featured speakers from companies including Amazon, Microsoft, google cloud, morgan stanley, Apollo Global Management and AG Consulting Partner Explore the future of business, financial careers, and quantum computing as AI advances. Given students' growing concerns about AI's superiority, these financial and business leaders encouraged collaboration with AI rather than shying away from it.
Alex Goldenberg (SFS '98), President and Managing Partner, AG Consulting Partners; He said the rapid development of AI is exciting because of its unprecedented evolution and potential for a greater role in business.
“It reminds me of the early days of the idea of the iPhone and all the apps that were being developed.” golden berg said at the summit. “Technology is so great right now, everyone is trying to build something to try it out. But over time, the top 20% of agents will prove useful and the rest will be taken away.”
golden berg The company says its AI implementation is currently focused on simplifying complex processes and maximizing return on investment (ROI), but will soon move to more advanced business models.
“Right now, we're all focused on low hanging fruit, automating complex processes. It's all about ROI and implementation,” Goldenberg said. “But I think as we move forward, new business models will emerge. People are talking about billion-dollar companies run by one or two people and their agents.”
Maryam Naini, Vice President, Microsoft Commerce Engineering Customer Engagement TeamMicrosoft said it is in the process of using AI to improve the customer experience. Kaizen approach, a business model focused on gradual change, and Gemba walk, management practices to identify inefficiencies.
“At Microsoft, kaizen approach, Continuous improvement and implementation of such On-site walk Understand where there are inefficiencies across all processes. ” Naini said at the summit. “The first exercise is to understand what you should stop doing. The second exercise is to understand what you can carry on. And the third exercise is to ‘stand in’ for what remains.” ”
AG Consulting Partner We are also leveraging AI for customer service, including automating customer interactions, sales, scheduling, and other manual processes. Goldenberg said.
He added that decision-making still requires the human mind, and AI can only help with that.
“Technical skills are becoming very important, but the business side is also important.” golden berg Said. “It's one thing to build agents, but it's another thing to make sure your organization aligns, collaborates between teams, hires well, etc. We've become very important.”
Elizabeth Dennis, Managing Director and Head of Global Client Coverage, Morgan Stanleystates that human connections are an important part of financial asset management.
“It can cause a lot of turmoil for families, even those with significant wealth,” Dennis said at the summit. “You're talking about planning for the next generation, what to do with family businesses and philanthropy, and giving back. Those are mostly human, high-touch decisions.”
Roshanak Roshandel, Kuiper Trust and Privacy Officer at Amazonsaid that young graduates entering the workforce should view AI agents as an asset rather than competition.
“The key is to look at this as a tool.” Rochandel said at the summit. “Work isn't going anywhere. It's changing. The skill sets required can be different. Twenty-five years ago, everyone was learning HTML because they needed to put together web pages for their organizations. We have to adapt and reinvent ourselves.”
Mitra Azizilad, Chief Business Officer and Corporate Vice President, Strategic Mission and Technology, Microsoftsaid Quantum computing is a new type of computing that uses quantum mechanics to dramatically speed up data processing. It has the potential to solve problems that would otherwise take years.
“If we rely only on classical computing and AI, we won't be able to solve these problems in 100 or 1000 years.” Azijirad said at the summit. “But in quantum, it would be a completely different kind of proposition.”
Dennis said no matter how advanced AI and computing become, there will always be a place for humans in the financial industry.
“I definitely encourage students to develop their interpersonal skills, whether it's having discussions in the classroom or going out to dinner to be able to have a lively dialogue,” Dennis says. “What's interesting about you is that you put your own lens on everything.”
