AI absorbs the day-to-day workload and human experts take over all decision-making, reducing administrative costs by up to 30% while ensuring patients have expert support when it matters most.
san francisco, July 30, 2026 /PRNewswire/ — Today, Infinitus Systems, Inc., a healthcare agent communications partner that powers more than 350 million medical interactions, announced the launch of its AI-first hub solution. It is an end-to-end model built to replace the industry’s outdated, manual, and costly “call center” hub infrastructure.
Unlike traditional hubs, an approach that deploys AI in isolated workflows, Infinitus’ AI-first hub solution is designed to integrate AI agents and human expertise across the entire patient care spectrum. AI agents handle daily tasks such as registrations, status updates, and general inquiries 24/7. Human experts are involved when judgment and empathy are needed, such as exceptions, escalations, and any clinical or ambiguous cases. Agents provide warm, contextual handoffs to human experts for maximum effectiveness.
Importantly, the AI agent handles most of the volume, so the model can scale with minimal seasonal workforce needs. For example, during the most recent annual revalidation cycle, Infinitus absorbed a 144% spike in patient volume without hiring additional full-time employees. This is proof that AI, not people, supports peak demand.
This announcement comes at a critical time. As specialty care becomes more complex, pharmaceutical manufacturers are actively seeking alternatives to traditional patient support models that improve access, accelerate treatment initiation, and provide better end-to-end visibility into the patient journey without sacrificing the human judgment that patients rely on. For manufacturers, the risks go beyond management. A patient’s first real interaction with a brand is often a hub experience in itself. If it’s slow, confusing, and impersonal, it can destroy months of marketing investment before treatment even begins.
“Up to 40% of patients prescribed these life-changing specialty therapies drop out before they even begin, often because time-consuming manual hub processes increase costs and pre-authorization delays are already having a negative impact,” said Ankit Jain, CEO and co-founder of Infinitus. “We built an AI-first hub solution to eliminate that bottleneck. But speed is only as important as trust. That’s why all cases that require clinical nuance or judgment are automatically routed to a trained, certified human expert. Patients receive care faster, and important calls are always the one making the call.”
Coinciding with this announcement, a major brand patient support program from a leading pharmaceutical manufacturer has selected Infinitus to manage the end-to-end patient journey through an AI-first, human-driven approach designed to improve scalability, cost efficiency, and patient experience without sacrificing oversight.
The AI-first hub solution reduces administrative costs by 30% and significantly accelerates patient time-to-care. Infinitus is built on hundreds of millions of healthcare connections, enabling patient support programs to deploy AI and get up and running significantly faster than platforms not built specifically for healthcare.
Here’s how it works:
- Digital capture and form cleanup: Process digital prescription forms (EACs) directly in Salesforce and use an AI agent to automatically call provider offices and recover missing information.
- Benefit verification and pre-approval tracking: Instantly perform insurance checks to determine eligibility for co-pay assistance while continuously tracking previous approval status.
- 24/7 patient support and compliance: Provide after-hours support with pre-approved clinical content, coordinate medications with specialty pharmacies, and provide ongoing compliance reminders.
- Smart handoff: With built-in clinical awareness, the Infinitus platform instantly routes complex inquiries to the assigned case manager while summarizing after-hours conversations so your team can take over the next morning.
- Same-day insights: Leverage Infinitus Lens to monitor all human and AI interactions in near real-time, delivering actionable analytics on the same day instead of the standard monthly latency of traditional hubs.
Infinitus has been automating patient support workflows since 2019 and is used by 8 out of 10 major pharmaceutical companies. With this launch, Infinitus is helping manufacturers move the entire patient awareness-to-adherence process into one AI-first, human-assisted solution, rather than layering AI onto the same fragmented hub infrastructure.
This release follows the recent releases of Clinical Escalations, a risk detection system that ensures medical AI agents appropriately triage patients regardless of the expressed intent of the medical interaction, and Infinitus Studio, the first no-code AI agent builder for healthcare.
About Infinitas
Infinitus is healthcare’s agent AI communications partner, enabling intelligent care that reduces patient anxiety, accelerates time to care, and enables teams to scale impact without stretching resources. Infinitus’ systems combine industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions. The company has raised more than $100 million from investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue. Infinitus was recently named one of Fast Company’s World’s Most Innovative Companies and is a trusted solutions partner for 44% of Fortune 50 healthcare companies. Learn more here https://www.infinitus.ai/
SOURCE Infinitus Systems, Inc.
