Digital transformation is on the rise globally, especially in India, where small businesses remain open to leveraging the latest innovations to solve their daily business challenges. has doubled. You don’t have to look far to find a local vegetable stand on a street corner or a chaiwalla tracking hundreds of payments made in real time using a Paytm soundbox.
Similar examples can be found in small and medium enterprises (SMEs) and businesses across the country, where relying on technology to bring efficiency and productivity has become a huge boom over the past few years.
According to IDC data, more than 95% of Indian companies aim to increase their digital transformation (DX) spending in 2023 or keep it at the same level as in 2022. Overall DX spending in India is expected to reach US$85 billion by 2026, according to the report.
The IDC report finds that Indian organizations are using cloud, automation, artificial intelligence (AI), network infrastructure, Internet of Things (IoT), and other advanced technologies to digitally transform their digital transformation ( DX) and IT modernization. A top priority for Indian companies.
But at a recent event, IDC India’s MD Vasant Rao said the latest data suggests that IT spending for most businesses in India will be lower than previously expected over the next eight months. (7.5% to 8% growth in IT spending instead of 10%). percent). However, he stressed that the share of DX and non-DX spending will continue to grow. “I think that’s what we’ll see in the next few years,” Rao added.
“Copilot” and AI
It’s no exaggeration to say that since November 2023, artificial intelligence (AI) has caught everyone’s eye. As companies continue to adopt AI and AI-powered chatbots to power their businesses.
“The floodgates have opened. People are lining up to understand how Copilot and AI can make their jobs and businesses more productive and efficient than ever before.”
He explains that there is a lot of interest in what Copilot can do. “Because it’s done in natural language. Even people who aren’t very computer savvy can talk to a computer (in their own language) and get answers to basic instructions and even It even allows us to forego difficult paperwork and provide superior customer care.”
In March, Microsoft announced Dynamics 365 Copilot as the world’s first AI Copilot for both CRM and ERP, bringing the next generation of AI to your business. His Copilot for Microsoft Dynamics 365 Sales and Viva Sales is noted to help sales reps spend significantly less time on paperwork. Additionally, AI can help you compose email replies to your customers, and you can even compose Teams meeting email summaries in Outlook. Additionally, the meeting summary will be populated with details from the seller’s CRM, such as product and pricing information, as well as insights from recorded Teams calls. This means that sellers can spend more time with their customers instead of spending time checking and responding to emails.
Meanwhile, Copilot for Dynamics 365 Customer Service empowers agents to provide superior customer care. Dynamics 365 Copilot can provide contextual answers to questions in both chat and email, as well as an interactive chat experience for your knowledge base and case history, keeping this AI-powered expertise at your fingertips to answer questions.
The tech giant has integrated Copilot into Dynamics 365 Customer Insights and Dynamics 365 Marketing to help marketers simplify data exploration, audience segmentation, and content creation workflows.
Since then, Copilot has also integrated into Word, Excel, PowerPoint, Outlook, and Teams, bringing all Microsoft 365 products closer to business leaders.
“Today’s basic tagline, productivity, is about helping organizations get more done in less time, because time is money and time is cost. It helps us be more specific about how we do our jobs and how we perform our functions,” explains Roy.
A GitHub survey reveals Copilot’s success among developers. A person who used GitHub Copilot said his productivity increased by 88%. Also, 74% of him said it helped him focus on more satisfying work, and 77% said it helped him spend less time searching for information and examples.
Can this productivity be replicated in other professions/jobs/workplaces/businesses? Time will tell. However, most companies seem to be open to the idea.
